Appart'City Confort Strasbourg Centre

La habitación era grande y limpia. Está totalmente equipado con utensilios de cocina completos y estufa de GAS en la cocina. En el último piso del 7mo piso, hay una gran terraza donde se puede cenar y disfrutar del paisaje. La ubicación está en el centro de la ciudad, con la mayoría de las atracciones a 15 minutos a pie y un gran supermercado a 5 minutos a pie. El propietario fue muy acogedor y nos recogió a tiempo para registrarnos. Hay un garaje. Simplemente no quedan muchas colchas de repuesto.

La habitación tenía mucho espacio y fue fácil abrir el equipaje. El hotel está a 20 minutos a pie de la estación de tren, pero el tranvía está justo afuera, así que es fácil llegar al centro. El sofá de la habitación estaba bastante sucio.

Dear Sır/Madam, We kindly request that this be communicated to the hotel manager urgently. Our reservation made through Trip.com clearly stated that we would be provided with a spacious room, three separate beds, and clean, hygienic, and well-ventilated accommodation. However, the conditions we encountered upon arrival at the hotel were clearly contrary to the reservation agreement and basic accommodation standards. Upon entering the room, we discovered an extremely strong, unpleasant, and potentially health-threatening odor permeating the entire space. This clearly indicates that the room had not been adequately cleaned or ventilated. The windows were opened at the reception desk's suggestion; however, due to the extremely cold outside temperatures, this solution was not sustainable, and the problem remained unresolved. Furthermore, it was specifically stated in writing prior to the booking that one of the guests staying at the room suffers from severe asthma. Despite this, the lack of any special hygiene, cleaning, or preparation in the room demonstrates clear negligence and faulty service on your part. The room was noticeably dusty, which directly endangered our guest's health. Under these circumstances, in order to protect our health, we were forced to leave the hotel at 11:00 PM on December 13th without checking in. However, due to the late hour, despite searching many hotels in the city, we were unable to find a suitable room; during this process, we had to pay multiple taxi fares, resulting in significant financial and emotional distress. Around 2:00 AM, having no other alternative, we were forced to return to your hotel. However, it was determined that: • A bed was not prepared for a third person despite being clearly stated in the reservation, • Basic accommodation equipment such as pillows and blankets were missing, • These deficiencies were expected to be remedied at midnight, • Even the most basic amenities such as water, tea, and coffee were not available in the room. Our guest, who suffers from asthma, was unable to sleep at all during the night and experienced constant coughing and breathing problems. This situation is not merely a matter of dissatisfaction; it is an unacceptable service failure that poses a health risk. All of the above-mentioned issues constitute: • Breach of the reservation agreement, • Defective service provision, • Violation of hygiene and accommodation standards. Therefore, as of December 14th, we informed the reception that we would no longer be staying at your hotel and also requested cancellation via the Trip app. We provided our mobile phone number and email address to the reception staff. They said they would contact the hotel management and inform us about the refund process, but no one has contacted us. To compensate for the financial and emotional distress we have suffered, we formally request a full refund of the total amount paid for two nights' accommodation. Otherwise, we hereby inform you that we will take this matter to Trip.com, SignalConso (DGCCRF), Médiateur du Tourisme et du Voyage, and, if deemed necessary, to legal authorities; all correspondence, photographs, and documents will be submitted as evidence. We expect a written response within 7 days at the latest. For your information. Sincerely,

The location is very good. In front of the hotel ist a tram and bus station. It is very convenient to go to any tourist attractions. Room was clean und bright. The receptionist war friendly as well. We had a good stay.

it is beautiful place classic and location is perfect.

It was nice

位置很好，門口就是電車站B線，從飯店走路沿著伊爾河散步到小法蘭西，景色很棒。飯店設施也很齊全，附近有超市距離100公尺。

Central près du tramway. Bien équipé .