Stornoway Bed and Breakfast

Convenient location on the centre of the town (close to shops, places to eat, and the cultural centre An Lannatair); comfortable, warm, and clean room with beautiful local products (Harris tweed lampshades, local soap); access to a shared lounge (useful for work) and kitchen; amazing cooked breakfast; lovely staff who were always happy to chat and share local tips and advice. Would definitely come back.

In short - we were treated very badly from the time we arrived till we requested a full refund. The team at Stornoway had a Christmas party that day and nothing was in place though I had made two requests on my booking form weeks before the time. Our room was not ready due to a late arrival the previous day and the jacuzzi was not even put on before our arrival and it takes 3 - 4 hours to warm up. We had attitude from the staff as they were more interested in the staff party than us. We were left sitting waiting for our room without any staff or manager providing us with updates. After an hour and a bit we got somebody to call the manager to request a full refund and to find alternative accommodation. Not once did any staff at the premises apologized or even tried to keep us as guests only once we spoke to the Accountant telephonically, did she apologized and offered alternatives, but by this time we found other accommodation for the night. I will not recommend this place to anybody; it was a very bad and humiliating experience.

Beautiful accommodation . Lovely room. Use of fabulous guest lounge/ kitchen/ dining area. Bed very comfy. Breakfast outstanding. As was the complimentary home made tablet in my room. Very friendly host. I will return ( again) Thank you once again.