Usuario invitado
12 de septiembre de 2022
The onsite manager was very non-chalant concerning my concerns after he was overpaid for the deplorable room. My complaint is that the rooms were dirty with foul odor, no toilet paper on roller; food crumbs/particles on the floor, old worn out furniture, no vent, dirty AC and missing vent cover, no ceiling vent cover, dusty and dirty throughout the room, stain tub with burns on the ceramic coating and stains. I changed rooms, and the other rooms was the same if not worst; and was told by the clerk that there were no other rooms available, when other rooms were visibly available and seem more clean. The charges I incurred for this filty room as as follows: $20.00 - early check in $98.20 - booking via reservations.com $$19.99 - reservations fee *Total: $138.19 At such cost, I could have booked a 5-star hotel oppose to a run down dirty and foul smelling 2-star Knights Inn motel. I paid more than what the room was worth and I'd like a refund on my stay (charged an extra $20.00 for an early check in).
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