Kholle House

Manténgase alejado de este hotel, tiene que ser el peor en el que he estado, el check in fue horrible, la habitación tenía la cama más dura en la que he dormido, el wifi era muy irregular, el servicio fue horrible, habíamos pagado por adelantado una cena que con gusto tomaron, luego nos dijeron que el restaurante estaba cerrado para el almuerzo y la cena, sin reembolso nos dijo que si queríamos comer tendríamos que encontrar otro lugar, la mejor parte es que están justo al lado de una mezquita que tiene un altavoz cuando hacen sus oraciones, el problema con eso es que comienzan a las 5 am durante unos 5-10 minutos y luego otro a las 7 am, así que buena suerte durmiendo, el servicio de desayuno fue terrible, sé que cocinar un huevo y una tostada es una tarea muy difícil que, por cierto, estaba extremadamente recocida, un cuchillo de mantequilla ni siquiera podía cortarla, la última mañana esperamos una hora para nuestro desayuno solo para irnos ya que nuestro transporte apareció para llevarnos a nuestro otro destino, Nos quedamos con hambre, y lo peor es que tuvimos que pagar un impuesto extra al salir y nos cobraron una tarifa adicional por la tarjeta de crédito. Además, la piscina es extremadamente pequeña, si hay una familia allí, buena suerte. En resumen, me mantendría muy lejos de este lugar, ya que hay opciones mucho mejores en Stone Town. Este establecimiento debería estar muy avergonzado de aceptar el dinero de la gente para alojarse aquí. Nunca me quejo y me he alojado en todo el mundo, pero este es, con mucho, el peor.

Ten cuidado al realizar el pago. Utilizan un tipo de cambio incorrecto y solo puedes pagar en dólares estadounidenses con tarjeta. Básicamente, se trata de un recargo del 12 % más un cargo adicional del 3 % por el uso de la tarjeta. Y no tienes otra opción a menos que corras a un cajero automático. No es una buena manera de terminar un viaje, sintiéndote estafado. Sin duda, su reputación vale más que esto. Por lo demás, el hotel en sí es bastante agradable, un sólido hotel de 3 estrellas en Stone Town.

We stayed at Kholle House for 3 Nights and while the place has its charms, our overall experience was unfortunately overshadowed by a pest issue that may have been overlooked by the management. The Positives: The hotel has a lovely aesthetic, with beautifully decorated eclectic interiors that reflect a mix of Omani and royal touches. It certainly looks the part if you’re after something with character. The family room we had was spacious, which was great for spreading out and relaxing. The property grounds & the pool area were well maintained. The location is good.. a small walk to the car park & within easy reach of most places in Stone Town. Breakfast and service were acceptable, though nothing remarkable. The Negatives: The biggest issue for us was the state of the bathroom & the Kitchenette in our room—it had a serious pest problem. We found cockroaches crawling around, which was incredibly disappointing and honestly took away from our overall stay experience in a big way. Cleanliness & Hygiene is a basic & Non-Negotiable expectation, and this seemed like a long-standing issue rather than a one-off one. While the manager was polite and did apologise, we were surprised that there wasn’t more effort to set things right. We were simply offered free laundry and a more thorough clean up — a gesture that felt a bit underwhelming considering the circumstances & complaints. Our stay was compromised & a discount on the room tariff would’ve gone a long way in showing that the hotel really cared & took its guest experience seriously. Another downside was that the hotel didn't offer any lunch or dinner options, which made things a bit tricky since we were traveling with kids. All in all, while Kholle House has the potential to be a great & exquisite boutique hotel, Our experience was unfortunately let down by in-room hygiene.

We stayed here one night while in Stone Town. The dining staff was very accommodating. The other staff not so much. Yes, it is a 3-star hotel in East Africa as one reviewer mentioned, and though we did try to manage my expectations, it was the worst night of our trip to Tanzania. It smells of old wood, fabric, and stone, needs a coat of paint on the interior and the bed was absolutely the worst. We would have been more comfortable sleeping on the floor, but wouldn't dare. It is not 3-stars. More like a 1-star. We did not feel safe at all and we are from New York City. The lock on our room from the inside was a medieval door bar and we had to use a padlock to lock the room from the outside. We had to drag our bags through alley ways to get to the hotel and then lug them about 1/4 mile to where our driver parked when we were leaving. The highlight was that the food was not bad.