Usuario invitado
31 de enero de 2023
I had high expectations for the Hasbrouck House. Unfortunately, after a long weekend stay I was not impressed. I will start off with my reservation for a massage. I was with a friend and wanting to book a massage at the same time but they could not accommodate because they only have one room for massages. Therefore, I had to cancel my appointment. Next is my yoga class, the instructor was really nice but unfortunately do to lack of communication with the front office, they kicked out out of the room because they booked a spa in that space. Next, towels, after several calls, there were no towels to be found. They informed me because it was a holiday weekend, they had no laundry service and had to do the towels on site; and they had problems with the dryer they had. Finally they delivered towels and needless to say when it was delivered by the front desk she was not very pleasant at all! Lastly, check out, after reviewing my request three times to charge a different card at check-out, they still used the original form of payment. I will not be returning to Hasbrouck House anytime soon. PS, I gave two stars because of location and maintenance of the grounds.
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