Hasbrouck House

My DH and I stayed here for two nights. It was a lovely hotel and we were given room number 10, which had plenty of space and a nice bathroom. The room we stayed in was Considered a loft room so our ceilings were angled. We aren’t very tall people so it didn’t bother us, but I imagine it would be a problem for someone who was tall. There was no mini fridge so we had to go out/text staff to get any cold drinks. Everything in the room was clean and comfortable. The bed was loaded with pillows, and there were extra blankets and pillows in our walk-in closet. There were no dressers to unpack, but plenty of hangers to hang things. The room was comfortable temperature wise. At check in, we had to wait for someone at the front desk, but once they showed up, they explained all the amenities and where we could find them. There was a shuffleboard court and a bocce court and the supplies were right there, however, the area needed a little bit of sweeping and maintenance on the first night. By the second day, it was ready to go. We took the path to the lake, and found the area to be peaceful but buggy. The lake is gross with algae, but there are plenty of chairs to sit and just enjoy the quiet. We were very disappointed with the pool as something must’ve happened to the filters because it was green and the fence was locked. We were looking forward to using it. Our package included champagne at check in and massages. We had to remind them about the champagne but it was in our room the next day. They could not accommodate a couples massage so we booked two single massages. The masseuse was professional and courteous. We did not have to worry about tipping, because that is included in the invoice that he sent over to the hotel’s billing service. I am a bit worried that the front desk didn’t understand that we had booked/paid for the massages ahead of time so we will have to keep looking at our bill to make sure that we weren’t double billed. The front desk seemed confused by some of our requests. We had dinner and a breakfast at the Butterfield which was very good. The service was accommodating and prompt, and we were pleased by our meals. Our second night we went off the property for dinner, but when we returned, we took our champagne out by the fire pits that were already burning. We were visited by three different staff members to bring us water, put logs on the fire, and to check on us. All in all, I found this to be a peaceful weekend on a lovely piece of property. There were several managers visiting on the second day of our stay and there was a noticeable improvement in the staff’s attention to the property and guests. It’s obvious that the staff is continuously trying to improve services and take care of guests.

Just went to Hasbrouck House for Memorial Day weekend and our 10 year wedding anniversary. We booked 3 nights but left early. The property is beautiful/stunning truly. The sauna was nice. However the restaurant was missing 1/2 of the main dishes, leaving chicken and veggies dishes. Very disappointing. The front desk was empty for most of our stay. Amenities listed on website were not available: the pool (which opens Memorial Day weekend?) the cold plunge. We were really looking forward to trying the cold plunge and it was one of the reasons we booked there. And the icing on the cake was that our room was never cleaned on the second day?! For the price you pay this is outrageous. I would not recommend staying here.

We stayed in the summer with a group of friends in the Carriage House Grand Suite and it was perfect for us. There was enough room to have our own quiet spaces to retreat to also and socialize in the common area, which had seating, a TV and small kitchenette. The Positives: The Suite: Bedrooms, bathrooms had a luxury hotel feel with comfy beds, ample and good-quality toiletries, towels, bathrobes, etc. Good air conditioning. Lovely views. Nice vibe overall -- historic property updated with modern amenities. Quaint eating area, parlour, bar etc. Nice staff: Overall staff were friendly and helpful. Some reviewers complained that they were inexperienced -- when we were there, some of the staff seemed to be local college students and, yes, some were not polished in a way that chain hotel workers might be, but they were polite and more than eager to help. Breakfast: Fresh and tasty. The So-Sos: The grounds could have been better maintained and seemed a bit neglected. Some flowers in urns and window boxes could have gone far to raise the look to a higher level. The pool looked lovely in the photos but when we got there it looked tired. We had a good time there, and enjoyed our stay -- but it was quite expensive, especially given that the pool had been a major draw given that it was a hot summer, but was not as nice as we had expected. However, it does seem like one of the nicest properties in the areas.