Premier Inn Stoke-On-Trent (Hanley)

Absolutely awful and dirty , thick dust all on top of head board and under bed side tables , food marks on wall and hair in bath plug, we had to rush out when we got to are room so couldnt tell reception, then reception was closed when we got back at 10 and left at 11 and no one in reception again as sign up saying closed , we have put a complaint to premier inn and they not interested and basically saying we are lying

Very dirty floors and extremely tired looking establishment. The Food : Meals ordered by my wife and I were nothing like the menu offering. My wife left her meal after a couple of bites as it was spicy when the menu made no mention of this. The 'salad' she ordered with the meal was hardly a salad and was full of sliced and extremely bitter lettuce/cabbage heart. I opted for a 'Crispy Coated Spicy Korean Chicken Breast with an Asian Cole Slaw Crunch'. The Spicy Korean Chicken Breast was wholly un-spiced, the Asian Coleslaw Crunch consisted of nothing more than coleslaw without the mayonnaise. The 5p-sized red stain on the burger bun looked like in had been touched by a blooded finger. It was too small to be tasted or described as a sauce. I am still awaiting the arrival of the gherkin. The side of coleslaw never arrived ("All of our burgers are served ... with skin-on chips and coleslaw unless otherwise stated") while the skin-on chips were riddled with black 'eyes' and growth roots. The furniture was very worn, very dirty, stick and sprinkled with salt and pepper from the previous user, I would guess. I took multiple attempts to find cutlery which was not dirty and/or covered in fingerprints. The pages of the menu were stuck together and had to be torn apart.

Rosie was amazing. Nothing was too much trouble for her. Really nice to see a smiling face each evening. Made my trip a lot more pleasant.