Lee valoraciones de usuarios sobre hoteles en Stockbridge

Holiday Inn Express & Suites Atlanta South - Stockbridge
4.5/551 Comentarios
Upon arriving at this hotel I was impressed with the customer service by the front desk agent I believe her name was Paige( awesome service). However later is where the service went extremely badddd. My 15 year old son went to the front desk to ask for a”set of sheets”....I didn't know this was a problem. They sent my son back upstairs and told him someone will bring it to room..fine no problem. Problem started after my son entered the room I received a phone call from a manager with the most condescending , disrespectful and unprofessional tone as if she is speaking to a child and not a guest. She had the nerve to ask me the parent ” what is going on up there. If the kids is sleeping on the floor this is unlawful. There are two beds so why we need a extra sheet. I had to explained we are a family of 4 and there are 2 kids one of kid need a sheet for themselves Should I have divulge of my kids disabilty and reason just for an extra sheet. Why do I owe her an explanation of my family sleeping arrangement in our room. She contined to ask why we need the sheets if set of sheets is what we want or just single sheet as if how dare we ask or an extra sheet. I was offended by the approach of this manager and held my composer after dealing with her in a respectful manner which was what she should given to me. My husband overheard the conversation and was very upset 😡 that he called the front desk the let them know how rude the manager was. Couple seconds after that the same manager brought ”a sheet”up to our room. I took personally to confront her and let her know I was offended by her approach. It only got worse. She denied ever speaking to me like how she did. Plus have the nerve to say I may be sneaking people in my room and passing the maximum limit for the room. I asked her if she had checked my reservation on the system and as clear as she can see in my room I have correct limit or amount that should be in this room (506). The interrogation is beyond me.Still inappropriate why address someone apparently she does not know this SMH. Embarrassing. She went further to say I was upset ”of course I am duhhhh” and I don't know what she had said. The nerve of this lady. I had tell her I have over 15 years of hotel management so for a fact your approach is wrong. I had to tell her that denial of your action shows how unprofessional she is. My husband was appalled by her behavior he told her to have a good night and closed the door. She did not know to eliminate or minimize and most of all correct an issue. This manager needs a whole lot training. I realize a lot of reviews are about this manager. This is my first night here but certainly it is my last. Beautiful hotel and wonderful front desk agents but that manager is a disappointment and is VERY rude.
Microtel Inn & Suites by Wyndham Stockbridge/Atlanta I-75
3.6/569 Comentarios
La habitación está muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy
Fairfield Inn & Suites Atlanta Stockbridge
4.2/599 Comentarios
I took my family down for breakfast before we checked out and was met by Ms.Terry. Let me tell you about your team member who went above and beyond. She engaged with my children, asked about our vacation and how much fun they had. She checked on us throughout our breakfast to make sure we did not need anything. She maintained the breakfast table area, the buffet line and kept the food stocked. She did all that while still greeting and asking people about their day and stay. I appreciate everything she did to make our morning better

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Información útil

Número de hoteles18
Número de valoraciones1,075
Precio más alto12,845,766 VND
Precio más bajo1,539,283 VND
Precio medio (entre semana)3,086,957 VND
Precio medio (fines de semana)3,454,028 VND