Greenwoods Hotel & Spa

A really great early Mother’s Day lunch at Ellis’ Restaurant, we come often & always love it. We treated Mum to a massage and facial, they use Elemis in the spa & the facilities are very clean and luxurious. We always come away feeling very well looked after. Thanks everyone at Greenwoods!

We attended Greenwoods spa for an afternoon Tea which was a wedding gift. The afternoon tea itself was absolutely delicious and would definitely recommend their food. However, service on the day wasn't fantastic. Trying to catch the attention of passing staff was difficult and we seemed to be one of the only tables they didn't come and see if we were ok despite only have 3/4 tables occupied. Even tried to grab them as they attended the table next to us but they didn't look round / hear us. Eventually managed to order a couple of extra drinks. Glass of wine came in a really dirty glass, surprised this wasn't seen by the bartender but it happens and understand that. I took the wine back to the bar and asked for it to be changed which they agreed to immediately. He apologised for the dirty glass and then checked the next one was clean which it was. He then picked up the original wine and was literally about to pour from the dirty glass into the clean but paused and looked up and me and said "oh sorry would you prefer a fresh one" to which of course my answer was "yes please" They gave me another glass of wine with no issue whatsoever but the fact they even considered pouring it from o glass to another is concerning and without a doubt would have happened had I not been standing there. Maybe it was because it wasn't busy and therefore less staff around but would give it another go for sure because the food is worth it.

My friend and I stayed at Greenwoods Spa hotel for a 2 night stay at the beginning of July. We had a lovely time, the spa was clean and not too busy with plenty of beds available inside and out. We enjoyed a 3 course meal in Ella’s restaurant on our first night, which was delicious with great service. Breakfast was good with plenty of choices. We both enjoyed a very relaxing 50 minute full body massage from Hannah and Pascal. We will definitely be back, excellent service during our stay!

I’m going to post below the e-mail that I sent to Greenwoods customer services two weeks ago. I then sent it to a different e-mail address a week ago and was told it had been forwarded to customer services. I haven’t had a response. Good morning, I brought my friend to Greenwoods yesterday (20th June) for the Heavenly Retreat package (we stayed in Room 30) as a 30th birthday present, and overall, we had a really lovely time. The staff were incredibly friendly and helpful, the food was excellent, and we thoroughly enjoyed the spa and gym facilities. Unfortunately, our experience was significantly affected by the wedding event taking place. The music went on until midnight, and guests returned to their rooms around 12:30 a.m.—which, while understandable, wasn’t quite what we expected from a relaxing spa getaway. More concerningly, we were woken again at 2 a.m. by shouting in the corridor, and then at 4 a.m. by someone aggressively banging on a neighboring door and shouting to be let in. We attempted to call reception at that point as the situation felt quite alarming, but unfortunately, no one answered. We were unable to get back to sleep afterwards. I do appreciate that guest behavior isn’t always within your control. However, had I known there was a wedding scheduled that night, I likely would have chosen a different date. When we mentioned this to your receptionist in the morning, we were told that “people can be loud when they’re drunk,” which, while true, didn’t fully acknowledge the impact this had on our stay. I didn’t want to raise this during our visit and risk spoiling the occasion for my friend, but given the cost of the package and the fact that neither of us got a proper night’s sleep, I do feel a partial refund would be a fair resolution. Thank you for your time and understanding, and I look forward to hearing from you.

So we arrived last Thursday and stayed for 2 nights in the attic suite. As lovely as the weather was it did make the room around 38 degrees with no windows open on arrival. Staff were all very helpful especially Jeremiah for arranging another fan for our room and also helping us up with our luggage along with the another male member of staff. On the big day of my mums wedding everything went really well although the tables and chairs outside on the terrace could of done with a clean from bird poo everything else was perfect. The reception in the evening was a brilliant night. Massive thank you to Geben for helping with all of my requests along with every other member of staff, so thank you; Jeremiah, Lily, Jess, Rachel, Lucy, Itai, Jack, Emmanuel & Pete. See you all when we stay again sometime!

THE BEST HOTEL WE HAVE STAYED AT IN A LONG TIME STAFF WHERE VERY FRIENDLY FOOD WAS AMAZING WOULD RECOMEND THIS HOTEL FOR FUTURE VISITS