SpringHill Suites Stillwater

It was a wonderful stay, we continue to stay at this brand and are never disappointed.

I got jerked around over payment. I booked a one night stay online with the option to pay on site. I arrived and they refused to accept cash. The nice new employee tried to explain why (possibly Hailey?), and I politely challenged the thought process. She retrieved the red haired lady claiming to be the GM of the location. I was informed that they will accept cash on check out, but they will file a pending charge that will be cancelled on my card if I check out with cash. I accepted the arrangement and checked in. Upon check out the next morning, the black female employee sat in the lobby for at least 3 minutes, oblivious to my wife and I approaching the desk area. Finally, after I start looking down the hallway does she notice me and asked if I wish to check out, I said yes and I would be paying cash. She immediately said we don't do that. I said the GM said you would upon checkout. She called Hailey and the conversation did not satisfy her to allow me to pay cash. I just wanted to get on the road for my 9ish hour drive and quit fighting the issue. The Springhill Suites website listing for this location does list they accept cash. I have room on my card, but I set aside cash to handle all my business for the trip. The building appears to be fairly new, the back parking lot has a rough spot for a fairly new building. Walls for the rooms are paper thin, beds are hard. The room and building was clean and well kept. If it wasn't for the payment drama, I would say 3.5 star experience. Try other places first.

The property and room were very clean and well taken care of, and the staff were pleasant, courteous, kind, and helpful.

Miserable Night The air conditioner was set to 80 and wouldn’t cool. Those in charge said there was nothing they could do because the hotel was fully booked.

The air conditioner didn't work properly. At night it will get really hot and very miserable to sleep.

What a wonderful wonderful place