Le Franschhoek Hotel & Spa by Dream Resorts

Fantastic stay here, the accommodation was first rate and the staff were brilliant and could not have done more. The shuttle service was fantastic made it feel as if we were in the centre of town, actually better because they went over and above by escorting us to the restaurant to confirm reservations. They also utilise a WhatsApp service which makes everything seamless from making reservations made at local restaurant to order the shuttle from town. I have no problem strongly recommending this hotel.

I'll try and keep it short. My husband died in Septembet last year, so I decided to spoil myself for Valrntines. I booked a room....then went to book dinner at the restsurant..the menu looked divine! When I got to the prepayment it stated dinner for 2 and the price. I wrote to the hotel explaining that I was on my own ( I didn't want to use the sympathy card, didnt think itwas necessary). They said they would talk to the manager....cane back with " you can have dinner at the Terrace attached is the menu"......from fois gras to pizza or a Spur style menu. When I checked in I asked again and said I don't mind where the meal is served but I want the Valentines dinner. No go....my meal was dreadful....I left the starter and main...nibbled on the cheese platter... I am still so cross.....surely a plan could have been made! I find it grossly discriminatory!! When I tried to book on the 7th there was availability. I went to the restaurant after my dreadful meal and asked for the Manager. Holly, the restaurant manager had no idea....no-one had come to her...she was appalled.... I really will not support somewhere where the management just don't care! The room was okay and the pool area was good...the gardens lovely....but lots of stairs. I booked a Spa treatment and that was great, but sorry, I won't t be back to the hotel and will spread my disgust far and wide.

Our 4 night stay was incredible. From the moment we arrived to the time of departure, this has been bliss! The location is fab, a short 4 Minute journey in the complimentary shuttle (always available on request). The breakfast is amazing - the team are incredible. Patricia is so kind and professional, Frank helped with transport, and took us to some of the vineyards. This is the perfect place to explore the area, vineyards and gardens are in abundance. All set within a beautiful valley. Thanks for making it so special.

I would like to express my dissatisfaction with my recent experience at the hotel, which did not meet expectations. Upon arrival at 7:30 PM, we were informed that our room would not be ready until 9:30 PM due to a mix-up involving another couple with a similar surname. Despite the different spellings and first names, the error led to an unnecessary delay that was quite frustrating, particularly as our passports were provided during the check-in process. The breakfast offered, while seemingly appealing, did not meet standards of quality. The toast was only cooked on one side, which set a disappointing tone for the meal. Furthermore, the service during dinner was exceptionally slow; we waited an hour and a half for our meals, despite the restaurant having only eight other patrons. I have photographs of the meals received, which I found to be subpar. The overall quality of the food was lackluster, and I cannot recommend this establishment based on my experience. Additionally, the service was unsatisfactory, and instead of resolving our concerns professionally, the manager engaged in a dispute regarding the food. Finally, we have also been erroneously charged for food and drinks that we did not consume. Overall, I believe this hotel does not provide the level of service and value that one would expect.

What a stay..... From the time we arrived with family....till the Sad time of leaving. We cannot fault this hotel and Staff. Management were friendly and helpful even when I lost our charge the receptionist gave us her charge to use. Food is amazing around, Breakfast is a Treat everything you can think of is laid out with even a la carte breakfast available. The inhouse restaurant "Sauvage" was such a treat for us. Food was beautiful and tasted amazing. Overall what a crazy beautiful stay. Best of trip was the Beguiling & Graceful gardens Welldone!!