Hotel & Spa Larimar

Overall: very relaxing, hotel area clean, friendly staff, good food. Can recommend for a stay. Very attentive staff, very good massages/treatments. Cannot comment on saunas. Thermal water area is not very big and can get a touch crowded when busy (note that this is the same in the vast majority of natural spring thermal resorts however!), the sport swimming pool is huge, and phantastic! Restaurant food solid, only niggle was that the sald choice a touch weak and at a bit repetitive, but minor niggle. Lots of areas to sit down in the hotel. Would not hesitate to visit again for a relaxing stay without being in an overly stuffy hotel.

Perfect hotel, nice location, excellent indoor and outdoor pools, Gault Millau rated restaurant… still the overall experience was spoiled almost immediately upon our arrival. We couldn’t open our room door, so the staff lead personally by the owner of the hotel changed first the batteries. At our next attempt we could not open the door again. A bit tired and nervous I went to the reception desk, but they did not look very helpful. Anyway, the lock was repaired again, but no use, we could not enter again. Most of our time we spent on the corridor connecting the room and the reception. Finally, they offered to change to card lock to a classical key lock. This time we could enter to our room whenever it was needed. Until next morning. Someone knocked on our door early morning, introducing himself as maintenance, saying he will replace the whole lock system with a new one. He did, but we couldn’t enter to our room again. After several attempts, spending most of our time again on the corridor between our room and the reception, I asked to replace the electronic lock with the classic type key lock. The staff was not friendly any longer. I asked why didn’t the contact us prior repair attempts on our second day of visit, but never got a reply. This was the birthday of my wife. Earlier, the night before I noticed that persons celebrating their birthday at Larimar are getting a nice surprise. I asked the head of the restaurant on duty if they can prepare a surprise for my wife. Sure, he said, that’s usually a small cake for two with two glasses of champagne. My request was obviously noted, because the day after our table in the restaurant was decorated, and there was a humiliating present, a cheque worth 20 euros, but no cake, no champagne. When I asked this time the other head of the restaurant on duty what happened, and where is the ordered surprise, he disappeared and never got back. We arrived to a three day visit in the afternoon. The booked and paid service was full board, lunch and afternoon desert included, but we had to start with a dinner. You’ll get a lunch package on your departure, we’ve been told. Left the hotel before noon, but we never got our last meals. It’s a pity, because the place is lovely. But the human part of the service was simply horrible. Very unusual for the country.

Der Aufenthalt im Hotel war insgesamt sehr angenehm. Während unseres Aufenthalts war das Personal freundlich und hilfsbereit. Leider war jedoch sowohl der Check-in als auch der Check-out bei derselben Mitarbeiterin eine große Enttäuschung: Sie wirkte sehr kritisch, wenig entgegenkommend und in meinen Augen zu zynisch, um ein herzliches Willkommens- oder Abschiedsgefühl zu vermitteln. Da der erste und der letzte Eindruck maßgeblich das Gesamterlebnis prägen, ist es mir trotz des ansonsten schönen Aufenthalts leider nicht möglich, eine positive Bewertung abzugeben.

Das Hotel lässt keine Wünsche offen. Der neue Ladies Spa ist wunderschön geworden, sogar mit eigener Sonnenterrasse. Das Essen war wie immer vorzüglich und das Personal durchwegs freundlich und kompetent. Hier fühlt man sich einfach wohl.

Wir hatten einen sehr schönen Aufenthalt . Der Wellnessbereich spricht uns sehr an. Es ist großzügig bemessen und man bekommt immer einen schönen Platz. Egal zu welcher Zeit man kommt . Auch die angebotenen Zwischenmahlzeiten sind sehr angenehm.

Stil- und liebevoll gestaltete Wellnessoase mit Luxusflair in Suiten, Spa, Restaurant-Kurstüberl, Bar und Shop. Gründer und Leiter, Herr KommR Johann Haberl, schaut hier noch selbst nach dem Wohl seiner Gäste und dreht seine Kontrollrunden. Kulinarisch ist für alle was dabei, sofern man die Vielfalt überblickt. Herausragendes Lob für Zita (hoffe, ich habe sie richtig geschrieben) im Spa, wo alle herzlich und nett waren. Weiterhin alles Gute, Tatiana & Karina