Hoteles de 5 estrellas en Aqaba

«Esta es mi segunda familia, Rajing, que vivía en Jordania, y no hay buena familia en el mar muerto, especialmente en el servicio. Cuando me reservaba, escribí claramente que este viaje era nuestro viaje de aniversario. El hotel no ha hecho ninguna disposición, la recepción no ha expresado nuestras bendiciones, no sólo no es entusiasta, sino que la primera noche, porque el grupo de viajes llegado ese día llenó la habitación y cambió la habitación grande que había reservado en camas dobles, Esto es muy diferente del servicio del hotel Mori Hairy Jiang. No recomendaré a los amigos que viven en esta casa, ¡me decepciona!»

«El centro de atención telefónica en Egipto fue muy grosero y me colgó el teléfono. En la segunda llamada para confirmar la reserva, no me ayudaron en nada y tardaron 18 minutos en confirmar algo tan sencillo. Me mantuvieron en espera por algo tan simple; no tenían ni idea de reservas de hotel ni de habitaciones. En una de nuestras habitaciones, la 631, el aire acondicionado no funcionaba. Muy decepcionado con Hilton esta vez. Para ser justos, la recepción del Hilton Aqaba fue muy amable y servicial, e intentaron compensarnos.»

«We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!»

«Hotel magnífico cerca del centro de la ciudad, pero no hay mucho que hacer. El hotel es un átrio de paz donde se corta del mundo, se visten como lo desean lo que no es necesariamente el caso al exterior. La plage privada es pequeña, daño que no se puede acceder a los otros hoteles (des mures délimitent les hôtels) Pequeña zona de baño porque todos los barcos pasan cerca. Pour un 5* les cordeaux troués c'est moyen. De lo contrario, todo lo demás es excelente. El buffet del pequeño desayuno es enorme y variado. Pero los restaurantes son caros y no mejores que la calidad en el centro de la ciudad. Debían haber creado un restaurante en sí mismo como la mañana.»

«الفندق حلو ومرتب وكتير محترمين الموظفين بس صراحة اول ما دخلت الشراشف والسرير كان عليهم شعر والبانيو بالحمام مش نضيف عليه رواسب حكينا معهم طلعوا فورا نظفوا كلشي»

«El paisaje de la piscina es muy bonito. Hay 2 piscinas adultas, las familias de piscinas y la ruta están situadas de tal manera que no afectan a las piscinas adultas. La playa es bonita, se puede enrollar. Servicio muy atento. La ubicación del hotel es excelente porque en el Mar Rojo. La cena también se puede salir bien fuera del hotel. El desayuno buffet es abundante y variado. Una estancia muy relajada. »

«Роскошный отель! Свежий ремонт и обстановка! Запах отеля - восторг! Потрясающее качество постельного белья и есть выбор подушек. Классный пляж с белым песком, но вода освежающая. Потрясающие завтраки и ужины в ресторане. Тирамиссу лучше , чем на родине десерта:) была ситуация когда понадобился градусник, а на помощь подошел медик отеля, провел короткий осмотр. Благодарим за заботу!»

«This hotel under major renovation, the room is outdated, not clean for sure, I checked in and I was super tired after 12 hours of flight all the sudden falling asleep right away when I wake up to use the bathroom I find out it’s full of urine and the shower full of see sand, I called the room service at 3 morning and I asked them to clean it especially I wasn’t able to use the bathroom, I had to clean it my self, since they ignored me, the breakfast was great has a lot  of different selection, over all I give it 4out of 10 I can’t believe it has the intercontinental franchise.»

«Very convenient, has a private beach and includes access to Ayla. Service was amazing from check-in to check-out.»