Hoteles de 4 estrellas en Bali

A very disappointing stay at this hotel. Issues started at check in and continued throughout our stay . Our family booked 5 rooms at the Alam KUL KUL and we all had issues with facilities and getting any action taken to address them . To start we visited the hotel in mid November 2023 to enquire about late checkout when we stayed in February 2024. The hotel reception were very pleasant in November and guaranteed that late checkout was easy and it was a great rate of 550.000 . The reception staff said that they had added the late checkout to our booking. When we arrived in February everything was different. First the reception staff questioned that we had visited in November and that we did not have late checkout added to our booking. They insisted that we name the hotel staff who we had spoken with in November. After much discussion we had the late checkout added but staff were less than friendly. Then they insisted we pay the extra money straight away. We said no problem but then my wife’s wise card wouldn’t work in their payment machine and staff kept insisting that the wrong pin was being entered. My wife had been using the card for the last 7 days in Bali with no issues. So I then gave them my wise card and was surprised when it wouldn’t work in their machine either. I also had been using my card daily in Bali with no issues. After much further discussion with hotel reception they said that we could pay at check out. We had already pre paid for all 5 rooms prior to this. On the day of checkout I received a request to contact reception as they had no records of us asking for late checkout. During several WhatsApp messages from reception they said that we had refused to pay for the late checkout and that we had stated that we would get it free. I was absolutely disappointed to receive these messages and we had never stated anything about free late checkout. The reception staff continued sending messages that were completely false statements. In reflection I think that the staff were trying to cover up the poor service lack of professionalism that they lacked. This were only a few of the small issues that arose during our stay . Our daughter and family had a mouse running around their room and it took staff 3 days to come and look at the room. There was never any offer to change rooms. Another family group had their air conditioning not working and it took 3 days for the hotel to address that issue . My wife ordered drinks during happy hour at the garden pool and when the bill came they wanted to charge full price and their staff stated that my wife had ordered room service! She was locked out of our room at the time because the electronic key kept failing. On 3 separate occasions I asked to speak with the hotel manager to see if we could get better communication and service. Unfortunately the manager was always unavailable, so can only assume that is where the problem starts . Too important or don’t care about hotel guests. Most of the hotels staff were extremely friendly and welcoming especially the restaurant staff. The Alam is a very old property in a very good location. The rooms have been renovated and beds are comfortable. After visiting Bali about 16 times and staying in many different hotels and villas this was our most disappointing stay in Bali. It’s a shame that the small issues kept coming and that the hotel were either trying to cover up or complacent about.

El hotel está muy bien situado, y tiene una gran variedad de habitaciones. La piscina fue muy grande en comparación con la que teníamos en Ubud. También tienen villas, pero se vendieron durante nuestra estancia. ¡Imagino que deben ser muy bonitos! Hay una puerta trasera con entrada de tarjeta de acceso que conduce directamente a Petitenget Street, que es super conveniente. El hotel está muy bien, pero no hay nada que puedas hacer. Honestamente, este hotel me ha hecho lamentar no planificar otro día en Bali 😭

I booked a 6-night stay at Villa Estella from September 28 to October 4, 2026. The villa itself is beautiful, well-equipped, and ideally located for a stay in Seminyak. The staff are also friendly, welcoming, and professional, as is often the case in Indonesia. Unfortunately, I can only give this property 2 stars because my stay was significantly affected by an issue that was never disclosed before my booking: major construction work was taking place in the villa directly next to mine. For all six days of my stay, construction workers arrived every morning around 8:30–9:00 a.m. and continued working until approximately 5:30–6:00 p.m. Beyond the constant movement of workers, conversations, and music from the construction site, I had to endure hammering against the wall of my bedroom, drilling, material cutting, and various other loud construction noises throughout the day. In addition, dust and construction debris regularly settled on my terrace, outdoor furniture, and around the pool area. Whether inside or outside the villa, the noise level was simply incompatible with a relaxing holiday. I specifically chose this villa because it was located away from the busier parts of Seminyak and because I wanted to enjoy the private pool. Since Seminyak’s beaches are often difficult to enjoy for swimming due to the waves, I expected to spend time relaxing at the villa and cooling off during the hottest hours of the day. Unfortunately, the noise was so constant and intrusive that it was impossible to comfortably stay at the property from morning until late afternoon. The day after my arrival, I contacted management to explain that the situation was unacceptable and that I should have been informed about the construction work before booking. In my opinion, this is essential information that should be clearly disclosed on booking platforms. The only solution offered was to have the workers start a little later in the morning so that I could sleep longer. No alternative accommodation was proposed, no full refund for the unused nights was considered, and the only compensation offered was a 30% refund on the remaining nights, which I considered completely inadequate given the extent of the disruption. The construction work continued throughout my stay. I received several apology emails acknowledging the inconvenience and warning me that there would still be noise on the following days. However, beyond these apologies, no meaningful action was taken to resolve the issue. I felt trapped and left without a real solution. I was repeatedly told that I was free to leave the property, while also being informed that the compensation would remain limited to this partial refund, which was presented as an exceptional commercial gesture. Empathy and apologies are appreciated, but concrete action matters more. I was left with the impression that the owners prioritized their business interests over the comfort and well-being of their guests. When a property knows that major construction work is likely to significantly impact the guest experience, the very least it should do is inform guests before they book so they can make an informed decision. In my case, I was only informed after I had already arrived, when it was far too late to change my plans. I find this completely unacceptable. If you are considering staying at this villa and are sensitive to noise or construction disturbances, I strongly recommend contacting the property beforehand to confirm the current situation. This important information was certainly not communicated transparently when I made my reservation.

Onix Park Resort Ubud | 7/10 Lamentablemente, nuestra estancia comenzó con mucho estrés y decepción. Había reservado una villa adosada de dos habitaciones y tenía la confirmación tanto de Trip.com como por correo electrónico, pero al registrarnos, en recepción no encontraban nuestra reserva. La empleada que nos atendió no dejaba de mirar su ordenador y su teléfono sin explicar qué pasaba, y tuve que preguntar repetidamente cuál era el problema. Finalmente, admitieron que no tenían la villa que habíamos reservado y empezaron a mostrarnos alternativas. La primera opción que nos mostraron estaba en condiciones dudosas: sucia, y solo se ofrecieron a limpiarla mientras esperábamos. La siguiente opción que nos propusieron fueron dos apartamentos separados de una habitación, lo cual no tenía sentido: queríamos específicamente una villa con dos habitaciones bajo el mismo techo para poder alojarnos juntos como un grupo de tres, no en apartamentos separados. Lo expliqué claramente, pero el personal insistió en que nos dieran habitaciones separadas como si fuera lo mismo. Solo cuando mi amiga (que es indonesia) habló por casualidad con el gerente y otro miembro del personal que conocía personalmente, las cosas cambiaron: nos ofrecieron una villa de cinco habitaciones. Para entonces, ya había pasado más de una hora desde nuestra llegada, así que aceptamos para agilizar el proceso. Pero incluso esta villa tenía problemas de limpieza, no por huéspedes anteriores, sino más bien porque las habitaciones no se habían mantenido ni usado con regularidad, y algunas tenían un notable olor a humedad. Los cubiertos de la cocina también parecían no haberse lavado en mucho tiempo. La villa en sí era preciosa, pero la limpieza y el mantenimiento la desmerecieron por completo. Tuvimos que elegir dos habitaciones y esperar de nuevo mientras limpiaban, así que salimos a cenar mientras tanto. Ah, y una cosa más: después de que vinieran a limpiar el segundo día, dejaron el trapo sucio sobre la mesa de la cocina. La propiedad en sí tiene mucho potencial (la villa era encantadora), pero la confusión con la reserva, la comunicación poco clara y la falta de mantenimiento regular hicieron que el comienzo de nuestra estancia fuera muy estresante. Si se solucionaran estos problemas, este podría ser un lugar estupendo para alojarse.

El hotel está muy bien situado en el centro de la ciudad, y el hotel está muy bien situado en el centro de la ciudad. El servicio de todo nuestro alojamiento fue impresionante, y las habitaciones fueron cómodas y decentes. El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la La propiedad no es ideal para los huéspedes de edad avanzada o para los que tienen problemas de movilidad, ya que la cocina y la piscina están situadas a la baja. En general, a pesar de estas limitaciones, tuvimos una buena y relajada estancia.

El complejo es enorme y tiene un aspecto increíble, pero ahí terminan las cosas buenas. La habitación se ve limpia pero anticuada, el aire acondicionado no enfría mucho ni siquiera de noche, y el televisor de mi habitación está roto: tiene sonido pero no imagen. Por otro lado, me dieron una habitación superior más grande, junto a la playa, bastante cerca del desayuno, las piscinas y la atracción turística.

My overall experience on this hotel is excellent. Easy to find, good location. Lobby staffs are friendly and accommodating. Lobby, waiting area, elevator and hallways are all modern. The room door is superb. Clean and soft bed, strong wifi connection, hot and cold shower. The room is big yet very affordable. i highly recommend this hotel.

La piscina necesita una renovación y una buena limpieza. Estaba amarilla y con aspecto resbaladizo; no parecía limpia. El restaurante debería servir comida todo el día para que uno pueda comer algo mientras está en la piscina; muchas veces no pude porque la cocina había cerrado. La habitación es estupenda, grande y espaciosa, y la ubicación es perfecta si quieres salir al club local Mexicola. La piscina del hotel está bien, solo necesita una renovación. Las habitaciones también podrían renovarse. Se ven un poco viejas. Pero por el precio, estuvo bien.

Food was good, staffs were polite and I had a little issue with early check out but the owner was kind enough to reach out and it was resolved! Would recommend this if you are looking to escape to a an infinity jungle view 🥰 if I choose to visit that area on my next Bali trip I don’t mind staying there again

We love heritage buildings and vintage style, so these little bungalows were perfect for us. They were a little walk away from the reception (no buggy!) which meant so peaceful and quiet! Gorgeous wooden bedroom and bathroom. The shower is a little outdated and when I first turned it on there was a sulphuric smell which was a bit concerning. Basically, if you like rustic, no frills, no extra service etc then these are a lovely cute experience. However, if you want luxury and are squeamish about old style open homes, this isn't for you. Breakfast was very basic so we generally ate out. The main receptionist was a lovely gentlemen, a very quick registration and we were in! Rooms were clean and nice and dark for a cosy sleep at night.