Galini Sea View

Unser Aufenthalt im Gallini Sea View Hotel auf Kreta war durchschnittlich. Die Lage mit dem schönen Meerblick war definitiv ein Pluspunkt, und das Personal war freundlich. Die Zimmer und das Essen waren in Ordnung, aber nichts Besonderes. Es gab weder gravierende Mängel noch besondere Highlights. Insgesamt ein solider Aufenthalt, der weder besonders schlecht noch herausragend war.

The hotel itself looks nice and the surrounding was clean and we felt good there. Some of the staff were nice people, especially the lady driving the golf cart, but some show overwork. Towels were changed and bins were taken out every day (not counting the two days when cleaners dont visited our room at all). When we left some little tips in the room for the cleaners, the floor was also mopped and bed linen changed. Toilet paper was not replenished for two days after it became clear that there would be no more next day and soap in the bathroom ran out two days before the end of the stay and was not replenished anymore. The biggest disappointment for me was the hotel restaurant: -absence of tasty fishes, monotonous offer. The desserts were delicious though. I love their Baklava. But the biggest problem was the insufficiently air-conditioned restaurant space and very chaotic service, when sometimes you had to ask the staff for water and cutlery, otherwise no one would notice. I rate the bars, both directly at the hotel and on the beach, as well-functioning with a sufficient supply of food and drink. Before arrival I expected more from this hotel, but at the end we enjoyed our vacation thanks to the surroundings and the trips we took.

Well, all I can really say in my review, is that it is basically a collection of nearly every bad review on here and on Google. And my review on Google was refused by I guess, the hotel. Now after reading more reviews on here, the hotel is allegedly under some form of liquidation of some sort, and the quality in the hotel shows. Any promotional content by the hotel is not what you receive. Trust the pictures that the bad reviews show. Yes there are some good reviews, but I think those experiences are few and far between. In my opinion, which I am allowed by the way, to the management of this hotel. My wife and I paid a fortune so my opinion of this hotel is valid through the experience I received, is that this hotel is 3* at best with an all inclusive-ish option. The beach beds are an extra €10 per use, and apparently, ‘proper’ cocktails like mojitos are extra. Our room wasn’t cleaned every day. Our bathroom wasn’t replenished unless we asked for. And by UK hotel standards, you do not get silver service at dinner. By my standards, silver service is looking through menu, ordering food, and then being waited on by the staff with both food and drink. You get a little bit of this service at the so called ‘Italian Restaurant’ which is nothing specialised. Otherwise, in the main hall, it’s an all you can eat, self service buffet. Now I had no real issue with this. I like to eat salad every day with meat. But this is advertised as a 5*, not self service. Some food was dry, others were nice. But I can understand people being very disappointed. The pool areas are cramped and crowded, some areas are in need of refurb or complete repair, and a lot of the staff are generally not up to standard or, they just don’t care. I had a similar experience of the manager that others have had. Just look at his responses to other unsatisfactory stays and you will get my gist. No real care or understanding that the hotel service is poor. Cleaning rooms to a basic standard is every hotels bread and butter. I was given lame excuses as to why our room wasn’t cleaned which didn’t fly with me. We were sent a staff member to clean our room late in the afternoon when we had gotten back from an excursion, to find our room still filthy. I called reception to send a manager down to witness the room and we got a cleaner! I sent him away as I didn’t want to stand there and wait whilst he cleaned a room that should have been cleaned! When I spoke to the manager about finding our room dirty again the next day, he said that I sent the cleaner away and didn’t want our room cleaned for the rest of the holiday! I said no, I was tired, as was my wife and we didn’t want to stand there whilst he cleaned it. And why would we complain about a dirty room, to then state we didn’t want our room cleaned from here on?! I called him out on it and he reluctantly agreed. Now he did leave my wife and I a nice gesture, but for every other guest that didn’t get that, well it just isn’t correct. Fur