Kinnettles Hotel & Spa

Mini break away with my Mum ! Booked last minute and was delighted with the hotel. Room was lovely, very comfy and spacious. Great shower. The breakfast’s were delicious. Plenty choices and really tasty. Compliments to the chef! The receptionist was lovely, really friendly and super helpful.

Very central and clean beautiful room, great breakfast, although it gets a bit busy around the coffee machine and the self service area. Free parking close by, no space guaranteed though. Beach and center just around the corner. Will book again!

This is not a 5 star accommodation. Very basic. Not worth the cost. Spa disappointing and massage cut short because she was late. Wouldn’t recommend-all aspects very poor and way over priced. They also tried to overcharge for the very average spa treatments.

We picked Kinnettles Hotel for its central location and the advertised amenities. The location was excellent, everything was within walking distance and we were able to park in the adjacent car park for two days for free. All the staff were very friendly and helpful, although they appeared understaffed during our visit. Calls to reception were often unanswered. One receptionist was seating and waiting breakfast while also manning reception and admitting spa treatments. Klaudia was particularly kind and helpful in sorting out booking and spa treatments. We were disappointed that the hotel bar was not open during our stay. We arrived late on our first night and hoped for some food and drinks without going out in the wind and rain. Apparently this was also due to short staffing. The website also indicated ‘in-room dining’ which was puzzling with no food available. Our room (junior suite) was very spacious and tastefully decorated. The en-suite shower room was clean and modern. Our room only had one bedside lamp which meant only one of us could read at night. Also there was no lamp in the lounge area so we had to sit in the light of the small TV or have the full ceiling spots on. Not very romantic! Our zipped together double bed had very soft individual mattress that caved in at the middle join, making sleeping together not as comfortable as a Premierinn bed. (We are not big people!!) We expected our complimentary water and biscuits to be refreshed on day two but they were not. For the daily rate they charge we think that should be offered. We did enjoy our stay despite the issues above. The building, decor and furnishings are modern and classy. Overall the owners need to pay a little more attention to detail and ensure the hotel is staffed adequately to offer the advertised features and give value for money to match their rates.

I booked this hotel for a celebratory weekend. I was nervous about staying after reading previous reviews and really wasn’t sure what to expect. We stayed in a junior suite which was spacious, nicely decorated and spotlessly clean. The bed was one of the most comfortable I have slept in. The staff were very friendly and helpful especially the reception and cleaning staff. Breakfast was a la carte on the mornings we were there and was absolutely delicious. The continental selection was also very good with a selection of fruit, yogurt, pastries and muffins. There is no lift which I was aware of when booking but we managed the stairs without any issues. Parking is free in the surrounding streets and we managed to find spaces without too much difficulty. The next time we visit St Andrews I would be more than happy to stay here again as it is in a great location to explore the town.

If I could’ve given a “0” rating, I would’ve. This place is filthy. This is one of the very few times I failed to read TripAdvisor reviews about this boutique lodging. We arrived to St. Andrews only just yesterday afternoon. The guy at the reception desk was nice enough. So here’s how it went: there is no elevator. Therefore you have to carry your own baggage up a flight or two of stairs. That’s only a problem if you need assistance of some type to do so. But when we were introduced to our two rooms, the first thing we noticed was the awful and dank smell. The carpet was disgustingly dirty! The lighting is awfully dark. The couch in the sitting area of the room was also filthy and stained. Dare I tell you that the bedding was dirty and bathroom was not cleaned, nor did it appear to have been disinfected or sterilized somehow. We were disgusted! We left our rooms immediately to grab dinner (at TailEnd, which I highly recommend), during which time we booked two lovely rooms at the Old Course Hotel, only a less-than 5 minute drive away. We collected our baggage from Kinnetles and just left. (Kinnetles, use our reservation money to hire cleaning staff). For the same price, our new lodgings offered 2 large rooms, great views of the golf course, a true gym and spa ( the “spa” at Kinnettles was just a tub, which required a 30-minute advanced notice to use so they could “warm up the water”. If a private room bath wasn’t cleaned, I can’t imagine their “spa” being cleaned), a full breakfast buffet, AND most importantly, VERY CLEAN ROOMS, BEDDING, AND BATHROOMS! I write this on our 2nd of 4 nights here. It’s so pleasant to enjoy a vacation in comfort and without a feeling of disgust. I would definitely steer clear of Kinnettles until a complete cleansing and refurb are done, especially if you care about cleanliness and comfort. A rating of “0” is a slight bit generous, and I won’t forget to read trip advisor reviews again.