Courtyard Springfield

The worst experience. There was no working bath or shower, the mixing valve was broken and only scalding hot water was available. The hotel manager, Tim Kube, refused to speak with me. Instead he sent an email offering a $50 dollar discount for not having a working shower, so basically charge me $200 for a one night stay in a room with no shower or bath. I ended up using a towel and the sink to do a wipe shower, like in a third world county. Room was dirty, furniture was stained with unknown substances, blood stains in the carpet near the sink, stained sheets, pillowcases had bedbug stains. The front desk staff was less than welcoming. Clearly this hotel needs new management.

Used to be my regular spot to stay for work until they started charging for early checkin…which I’m entitled to upon availability as a Titanium member. Chris at the front desk impolitely informed me of this new “rule” and indicated that it was a recent directive from GM Bejan Murwat. Clearly the GM has a lot to learn.

Regularly having the opportunity to stay over many accommodations across and occasionally outside the country, and by no means a professional hotel reviewer and not a regular business traveler - but as a primarily pleasure and needs wanderer and every Joe and Jane needing good or excellent accommodations, I’ve developed as what I believe is a concise method for scoring the worthiness of each hotel visited. My criteria are as follows and the results are: 1) ease of access to and from public or private ground transportation [Score: 3.5]; 2) convenient and safe parking [Score: 4.5]; 3) access, accuracy and convenience of check in and check out [Score:4.5]; 4) atmosphere, ambience, public facilities, lounging areas and access to an office center and Wi-Fi access [Score:4.0]; 5) overall customer service - including but not limited to Hospitality, Support Services, Concierge knowledge, communication, attitude and demeanor of staff [Score:5.0]; 6) quality, cleanliness, value, convenience, amenities (i.e., ironing board, iron, TV, charging access, phone, et.al.) and comfort of rooms, beds, room safe and/or valet services [Score:4.0]; Taking all the aforementioned categories in a scale of 1 star to 5 stars with 1 being the worst and 5 being the best a hotel can be! This hotel is rated at 4.25. Most positive point(s) at this hotel is/are: really, really good guest service and convenience to downtown Springfield, retail, business centers and eating joints. Most negative points found here are: were not of consequence to note. My price to value to overall assessment: is extremely good!

The review of excellent is because of one factor. Stephen! I was in need of a hotel very early in the morning due to a fire at my home residence. Stephen was exceptional and was able to locate a room. More importantly, Stephen showed genuine concern and compassion for my situation. I am very grateful to Stephen.

This is an older Marriott property, but I'm glad I chose it while stopping over in Springfield. I like the location, the parking, the friendly staff. They do a good job with breakfast here. The rooms are fine. Prefer they address the chlorine smell on the first floor near elevators that permeates from the pool area. Don't miss Mikes American restaurant, just a 4 or 5 minute drive away.

While on the road traveling, I had to stop so pulled over and checked some online hotels in the area. Found Courtyard Marriott (which was only a couple of miles away) and all prices read $110 for a room but when I called to make the reservation, it was $123. I was in a hurry so I just took it even after mentioning the difference in price to the agent I was speaking to. He just said that’s our price. Then when I got there, I had to pay an additional $15 to park my car in their lot! Where the hell else am I supposed to park????? You have got to be kidding me! LAST TIME FOR COURTYARD MARRIOTT! P.S. BRING LOTS OF MONEY IF YOU PLAN ON STAYING HERE! (It was not worth it!!!!)

I stayed here for a week in late November. My wife joined me for the weekend. If the front parking lot is full, then there are parking spaces all around the hotel. The room was comfortable and most equipment worked well. No free breakfast. I would appreciate free hot drinks in the lobby. Some staff were attentive. A young Indian-American man at the front desk was very helpful! So was the lady working breakfast. But quite often, there was no-one at the front desk or bar. The woman working the bar in the evening was usually elsewhere. We often waited more than ten minutes for her to turn up, to take our order or to pay for food

Wonderful experience very clean and very friendly staff especially Stephen, I needed blankets late at night and was immediately greeted with a smile and given exactly what I asked for! Thanks Stephen.

I want to thank Steven at this Marriott for going above and beyond. I am a lifetime platinum member and can honestly say he made an impression on a family that travels often. My daughter forgot her toothbrush and he made sure we had everything we needed immediately. We were able to get to our room and get some sleep asap. His professionalism and kindness were very much appreciated at this time of night while exhausted. Thank you!