Usuario invitado
18 de mayo de 2024
As a gold member of Marriott, the corporation should be ashamed of this hotel. Booked and paid two weeks in advance and given a "handicapped room" on the second floor. We have stayed here lots of times and our file says high floor. In most Marriot Hotels, we are treated differently and upgraded. Here they are rude and we are downgraded. We have stayed here at least 20 times and there are often problems but this was a doozy. Not staying here again and switching to Hilton/Hyatt as a result of this hotel. We stayed here before this time and had problems and called Marriott corporate too without success they were booked so I guess the tournment folks got the good rooms and the Marriott "loyalists" got the dirty "handicapped" room on the second floor. Hotel is not cheap either. Pick somewhere else as we are turned off by this experience and will be heading to the Hilton or Hyatt or anywhere else next month when we come to York again.
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