Hampton Inn Spring Hill

No microwave but decent breakfast selection. It did have the red velvet and original waffle maker, which made us happy. The keyless entry via the app was amazing. Rooms cleaned and staff super friendly. Coffee was not that good, watered down flavor for both choices. You need to use the microwave in the lobby. Overall decent mid grade hotel, the microwave in each room or more discrete area to microwave would have been nice, as well as if the coffee was a little tastier. There is a Dunkin beside the hotel. Pool is OUTDOOR. Looked like a small workout room.

The whole place smelled like cheap bathroom cleaner. Room carpet was worn out and stained, couldn’t see thru window it was so dirty. Bathtub had a gouge in it. Lights in bathroom were very bright daylight bulbs that shine directly in your eyes. We checked out 5 mins after checking in.

I like staying at the Hampton Inn. I know I will always get a clean room with attractive up-to-date furnishings. It is a good value for my money and I can gain or use my Hilton Honor points. The staff was friendly and made me feel welcomed.

Despite being short staffed due to Christmas Eve and Christmas day, the front desk and hospitality workers were awesome, especially the woman working the breakfast room. Friendly, patient and very attentive to the customers enjoying the Hillary weekend

Horrible front desk lady at check out Christmas morning! Clearly hates the world, I called and spoke with the General Manager and she knew right off who this god-awful woman was within seconds of our call. No reason for anyone to ever be treated as bad as I was.

Worst Hampton experience ever. The rooms are old and in serious need of renovation. Even some of the sheets were ripped. The a/c worked but it wasn’t pulling moisture out of the air until it was down to 63-65. The lobby and hallway gave the impression this was going to be a good stay. That was dashed once we opened the room door.

I arrived at 1:45 to check in. No one was at the front desk. After waiting 5 minutes I called the hotel from the lobby to get help. I was told check in was at 3 and I had to wait. I requested a room near the elevator and I was given the last room at the very end of the hallway near the exit door. This morning when I wanted to check out at 8 again no one was at the front desk. I could not wait for receipt so I left. I had to call twice this afternoon for them to email me a receipt which I never received. I called the 800 number and while I was on the phone the receipt came through immediately. The room itself was older the toilet seat was broken and there were food particles near the mini fridge. Not the experience I’m used to when I seek to stay at the Hampton chain.

Just completed a stay at the hotel. The location was great for our needs. The hotel was very clean and looked brand new. The breakfast was delicious and having coffee and tea 24/7 was an added bonus. Would stay there again next time I travels take me to that area.

The check in was difficult as the man at the desk apparently did not understand English. We had chosen a room using the on-line check in but they had given us exactly the opposite-instead of top floor at the end of the hall we had been given a first floor room near the entrance/elevators. When we asked for a change he didn’t understand and said it was what we picked. We explained we never pick a first floor as that is where service animals usually stay. He kept saying they don’t allow pets but we reiterated they do allow service animals and that would be a serious problem. After several minutes he finally found they did have another room- just as we had requested. The room was fine-nice layout. However the relatively recent updates made the room less enjoyable- the rattling barn door for the bathroom that could not be moved quietly (waking people at night) did not stay shut and the roller type shade on the window let the bright parking lot lights fill the room with light from all around it to the point you could read with the lights off and the curtains/shade closed. Please go back to the room darkening curtain that works. The shower was either intense pressure in a small area or fine spray in a super large area (neither good of anything) and the tub is very tapered so only a tiny area to stand. The breakfast was very poor. Almost nothing for choices, mini waffle maker does not cook fully thru even with leaving them in longer than the timer (this is a common problem with this waffle maker), no whole milk or fruit. The front desk person and the woman that was suppose to be taking care of the breakfast area were too busy talking about how much they hated working and that one of them left and went to a movie because she just had to get away. Really?! I asked a question and their answer is there’s a D&D next door. Wow!