Villa Olea

Upon arriving we could clearly hear every word our neighbours said in the room next door. Also the airconditioning makes a constant zooming sound. But we are used to living in a noisy neighbourhood so we didn’t think much of it. However, after we came back from dinner we could hear loud music when we entered the accomodation. We discovered the music came from a nightclub which goes under the entire accomodation. You can clearly hear the music in our room aswell as in the halways. The music is so loud i could clearly understand every word of the lyrics, aswell as people cheering and screaming in the club. And i could feel the vibrations of the base when sitting on the toilet. My girlfriend tried sleeping with earplugs and, on top of the earplugs, a noisecanceling headphone, while playing her own calm music. But this didn’t help because she could still hear the music from the nightclub through all that. It’s as if the nightclub is situated in the room next door. The music kept getting louder as midnight passed. And didn’t stop untill after 3am. Needless to say we didn’t get much (if any) sleep. We booked this place 2 months in advance before the nightclub opened. We didn’t get any notice in any way shape or form from the accomodation. We were planning to stay here for 6 nights. But after the second night we booked another accomodation because we couldn’t take it any longer. We could also hear mice and rats scratching in the walls. I booked the accomodation including breakfast. Upon arriving i had to ask where breakfast is held. (A nearby restaurant) The accomodation doesn’t give any info on it’s own. The room we got doesn’t look like the one’s in the pictures. It’s small, dark. One of the window shutters was broken and had a paper on it saying we couldn’t open it. And the view was a small dirty back ally. There is no soundproofing in the entire accomodation. I swear you can’t make up all the problems with this accomodation if you tried to. When trying to adress the problems to the accomodation they aren’t of any help. They are only reachable through whatsapp. When i called they didn’t pick up. So you can only send texts. They say they are not allowed to give any phone numbers from management or the owners of the accomodation. They only send a “ticket” to management with my complaint. I tried contacting them every day. They always give excuses or simply ignore you. This place is a scam!

Si vous souhaitez vous endormir entre 22h et 3h du matin, oubliez ! L'insonorisation est simplement inexistante entre la boîte de nuit, située juste en dessous, et les chambres. Je pouvais reconnaitre toutes les chansons. Après un contact par WhatsApp, vu qu'il n'y a pas de réception à proprement dit, aucune solution concrète n'est proposée à temps (3 nuits réservées) : pas de remboursement, ni de surclassement, ni même un changement de chambre contre supplément, ceci, malgré des disponibilités dans leur autre immeuble. Je n'ai eu que de simples excuses et un espoir que le directeur de cette agence fantôme ne décide de quelque chose : mes maux de tête, vu le manque de sommeil engendré et le bruit, ont complètement gâché mon séjour à Split. Une véritable torture. En bonus, la TV ne fonctionnait pas, la chambre est (très) petite avec vue sur une cour. Les seuls points positifs étaient la propreté de la chambre et sa situation géographique.