Highfield House Hotel

I gave a lift a guest to stay at this hotel. I drove to the hotel and waited for a short time while they collected their luggage .I thought no more about it until I received a £100 parking fine in the post. I’ve explained the circumstances to both the parking company (it seems the hotel has ‘outsourced’ their car park) and the hotel both of whom have been unhelpful and unwilling to review the fine. This is outrageous and an incredibly poor way to treat users of this hotel. Since finding myself in this situation I have heard of a number of other people who’ve experienced similar, so this is not a one-off and is clearly result of a money-making policy.

Do not use the hotel or its adjoining Ceno's restaurant unless you want to get a £100 parking fine. They operate a Parking Eye scheme and even if you are a guest or diner, you get fined and the manager is extremely unhelpful, It's a scandal and I'm surprised their overall rating is so high. Very poor customer service

Ahead of my University Graduation, I booked 2 rooms here for myself, my partner and my parents. I booked this 11 months in advance as I knew all affordable options would get booked quickly. Less than 2 weeks before the event, I received a cancellation email through ***********. They didn't call me or send me any other indication about why they cancelled my stay so last minute. When I called, I received no answer. They have ignored my email's too. And didn't give me any other choice of accommodation. I can only imagine they were cancelling my booking to get an extortionate price out of someone else. As you can imagine, with less than 2 weeks to go, there were no reasonable options. My choices were to either stay at a hotel or AirBnB for £650 a night or to travel 7 miles outside of the city. Eventually, my accommodation cost me 4x what I had originally budgeted. And it was an extremely stressful situation that I had tried to avoid by booking so early. After contacting ***********, they were unable to help with this as the hotel had cancelled the booking and not provided a reason why. DO NOT BOOK WITH THEM. I have stayed with them once previously and the rooms are overpriced and exceptionally outdated. Their customer support is also absolutely appalling.