SpringHill Suites Hershey Near the Park

I really enjoyed my stay at this hotel. The location is excellent—very convenient for everything I needed. They provided a hot breakfast each morning, which was delicious and a great way to start the day. Although the hotel was undergoing some maintenance and upgrades during my stay, it didn’t interfere with my experience at all. I would definitely stay here again if I’m in the area!

Booked a king room, not available when I got there 30 minutes later. Hotel employee blamed *******. ******* said they'd resolve the issue overnight, but in the morning said since I accepted a queen bed (rather than sleep in my car), there was nothing they could do. Front desk clerk didn't bother to talk to me or ask how my stay was, just said leave the key and we'll email you a receipt. Didn't get anything. First and last experience with both ******* and Springhill Suites. Never again.

Rooms were ok but one of the reasons I chose this hotel over the others were because of the nice pool and being close to Hershey park. My son was looking forward to the pool so much and yet we find out their heat was broken! I asked the front desk staff regarding it and she said she couldn’t do nothing about it since they have no control over the heater of the pool and need to call someone to come in to fix it- yet when a few other girls when to complain about the hot tub not having heat- she came over and started attempting to “fix” the heat. Not happy with this place at all! Would not recommend!