Citywest Hotel

Dear Administration, I am writing to file a serious complaint regarding a blatant incident that occurred yesterday, December 13th, around 11:00 PM. In your hotel, which is supposed to be a place of comfort and safety, a case of blatant discrimination, bullying, and physical threats occurred, all originating from a group of teenagers who live in the same building. These teenagers (about 15 people) gather in the lobby daily, turning it into a hub of disorder. They smoke, use ***** on hotel premises, and some carry knives, creating a real threat to other residents. But yesterday, their behavior crossed all acceptable boundaries. A resident of your hotel became a victim of their aggression. It all began with openly discriminatory comments: “You don’t look like that,” “You don’t look 15.” These degrading remarks targeted his appearance and clothing style, which is nothing short of discrimination based on personal preferences. After that, the teenagers surrounded him, started to intimidate and threaten him, preventing him from going to his room. Their goal was clear: to force him into a “blind zone” outside the camera’s view, to physically harm him. In an attempt to escape the attack, the young man was forced to wait until another resident opened the door, then ran out of the hotel in just a shirt into the cold night. However, even outside the hotel, he was not safe. The group of teenagers chased him with clear intent to catch up and harm him. In a desperate attempt to escape, he climbed over a sharp fence, resulting in a serious cut on his arm, with blood pouring from the wound. Only thanks to his quick thinking and reaction was he able to avoid further harm. This is absolutely unacceptable! Hotel residents should feel safe, not face threats, bullying, and violence. The most shocking part is that there was no security in the lobby at the time of the incident! Why was this allowed to happen? Why are such situations occurring in a place that is supposed to ensure the comfort and protection of its residents? Your residents should not become victims of discrimination based simply on how they look or dress. This is no longer just a violation of order — these are acts of violence that present a direct threat to life and health. We demand: 1. The immediate introduction of 24-hour security duty in the lobby. 2. The implementation of strict behavior rules for all residents, including a ban on staying in the lobby after 11:00 PM. 3. An increase in the surveillance system to eliminate all “blind spots.” 4. Conducting an educational campaign with the teenagers and their parents about the inadmissibility of discrimination, threats, and violence. If you fail to take urgent action, we will be forced to contact the police and draw public attention to this situation. We all deserve safety, respect, and protection, not fear and humiliation. We expect an immediate response and concrete actions. Sincerely

Very difficult check in - they had no record of our booking and had to take my partners phone to check their system. We were asked to hand over passports which we did not have as we are from Ireland and we’re only staying one night - the receptionist was quite rude about this and didn’t understand why I wouldn’t have my passport at all times. You also need 4 keys to get into you room/elevator/front door/use electricity. Parking is a joke - you can park on one side of the fence but god forbid you park on the other side!! The hotel is very old fashioned and in need of a lot of cosmetic work. The elevators are handwritten floor numbers and each floor is actually the wrong floor - you have to go to floor 3 on the elevator to reach floor 4. There is a very distinct smell of spices in the halls, in fact it’s overpowering. Our room had a horrible stain on the wall which was the first thing we noticed when we entered - the room itself is large and has a large bathroom. There is tea and coffee making facilities, a fridge, microwave and and iron/ironing board, there is no sockets near the beds, and minimal sockets in general, none within east access. Also, we must have been near the laundry room as from about 2am all we could hear was loud washing machines which made it very difficult to sleep. The heat in the room was unbearable during the night and even with the windows open we had to sleep Wouk no blanket.

Don’t go to this hotel. You will regret it. Save your hard earned euros. Bad staff Haven’t got a clue about customer service. Food is ok. Nothing special. Rooms no where up to standard. More like a 2 star hotel. Has gone so far down hill in the last 2 years

Stayed here to go to the Punchestown festival which only 15 minutes away. Only 25 minutes from airport. Vast hotel complex but managed well. Buffet breakfast good and bar food very good. Steak sandwich was beautiful.! Despite size was quite quiet at night.

Good experience, nice place for relax or work. Good location. Just the food is not the best but ok overall. Staff are friendly and very helpful. I will definitely come back !! Thank you very much. All the best

It’s been a while since we stay her for a work conference at attached today the venue. The bar staff service was non existent. We ordered pints from the bar and we might have well been order them in outer space. Nobody in the bar area was taking charge, there were loads of staff on but didn’t have a clue what they were doing. Terrible bar service. Got our food eventually which was good. Our final bill and it was incorrect too surprise, surprise. Give you staff proper training please.