Holiday Inn & Suites Charleston West

The friendliest staff and most accommodating. They knew me by first name. I cant give a good enough review. I recommed to experience it first hand!

The hotel staff was very accommodating! The only downfall was the wait at the hotel restaurant even though it wasn’t busy! Other than that, we will definitely stay there again 😁

The room was ok. Pretty clean overall. The pillows are terrible and the mattress was hard.

Hotel is not near anything really. It is literally across the street from a middle school, so that is fun in the morning if you are trying to leave and in the afternoons with the bus and parents coming and going. Plus kids walking / cops monitoring everything. Additionally a church right next door. That was the view I had from my room. Which is very awkward as you are changing and such to view. They did not really clean my room except for 1 day when I was there. And honestly I would not deem that cleaning. Yes the towels were replaced and trash dumped and beds made. But the surfaces were not cleaned / wiped down. Plus the rest of the hotel overall never really seemed clean. I remember seeing the cleaning cart in the hallway and then dirt in the hallway like it was just passed by. Elevators too. Floors around the lobby seemed wet alot. Towels I had gotten seemed to have stains on them, so I had asked for new onees. One night I was there fire alarm goes off, we go outside via stairwell (which had trash in it). and it starts to rain (not too hard thankfully) and we are just standing there waiting. Fire engine arrives. No staff around, I go inside to desk and they are checking folks in, I ask umm what is going on. "oh just some kid pulled the alarm" Really? so no one was going to say anything? We all were just going to stand outside. Thansks for the notification and inconvience.

Clean and comfortable. I booked this hotel expecting breakfast to be included but was told due to the rate I paid on ******* breakfast isn't included. I never heard of this before.

Room could have been slightly cleaner but overall enjoyed our stay and would stay here again. Staff was very kind and accommodating.