Hôtel Restaurant Vallée Noble · Soultzmatt, Alsace

A heated Indoor pool that invites to relax and a great restaurant as part of the hotel.

We were warmly welcomed at the hotel, which is well located in the middle of a forest with plenty of hiking trails. The breakfast is excellent. However, we also experienced several things that are not acceptable. We stayed in the non-renovated wing of the hotel, and it is clearly below standard. The paint on the terrace floor is peeling, one of the chairs out there was broken – and to even be able to fully open the door to the terrace, you have to move the bed. The room also had a nasty, perfumed smell, and we discovered an electronic device emitting bursts of fragrance at regular intervals; we had to ask the reception to remove it. The bathroom is very worn and lacking basic features like ample places to hang your towel to dry. The pool area, however, is generally fine. The pool is decent and fairly large, and the area is clean. But the sauna is falling apart: the floor is yellow from water deposits, the door doesn’t close properly, and the slats on the benches are coming loose. The staff were kind and friendly, but it’s clear that especially the old wing of the hotel is in urgent need of investment – we have no wish to stay there again. Also: Be aware that the hotel restaurant is closed on Sundays and Mondays – even here in August, which is peak season. So on those days you have to drive a few kilometres into town for dinner.

Belle découverte pour notre séjour autour de Colmar. L'endroit est reculé, au calme, beaucoup de monde à l'hôtel et sur le parking, il a été presque difficile de trouver une place un soir. La chambre rénovée est bien et très bien aménagée, tout est propre. La salle de bain neuve est au top, la douche spacieuse, la vue forêt mieux que la vue parking, à s'en douter ! Gel douche, sèche-cheveux fournis, ainsi que les peignoirs pour aller à la piscine. La piscine est un peu petite mais permet de se détendre. Suggestions à l'hôtel : * une petite musique douce d'ambiance serait la bienvenue à la piscine * pour les personnes bénéficiant d'un bon pour un verre de Crémant qui souhaitent boire autre chose pour une valeur équivalente, merci d'être plus conciliant !