Logis Hotel Restaurant la Vieille Auberge Souillac – Cuisine de terroir et de saison

I may have lost track of all the ways the staff at this hotel went above and beyond to make our stay here so pleasant. They work hand-in-hand with a bike tour/rental company that operates out of their building. Christine the bike rental manager came to the train station and picked us up. At the end of our tour when we had to catch an early train they made up (without our asking) a packed breakfast for us to take with us. They helped get our bags upstairs. They gave us directions for ATMs, etc. When one of our friends had a bike accident they transported him from another hotel back to Souillac and made an appointment for him to see a doctor. They were amazing. As one other reviewer has noted, this is really two hotels in one. La Vielle Auberge manages the Hotel Le Quercy immediately adjoining and only separated by a courtyard. There probably shouldn't be reviews for Le Quercy anymore. Our room was in the Le Quercy and it was nice, modern, had a standard double bed plus a single that was handy for opening luggage and sorting clothes, etc. We had a terrace overlooking the pool and a unique electric awning that we could lower to shut out the sun or noise as necessary, although our pool-side room was quiet. The dinners and breakfast buffets were great (see separate review under Restaurants).

We stayed here for several nights and had an excellent experience. The rooms are clean and comfortable, and you can either use the air conditioning of open your window to hear the river at night (we chose the latter and it was wonderful). The staff are so kind and helpful, the affiliated restaurant is outstanding, and it’s really easy to find parking in this sweet village. We’ll definitely be back!

Nous avions réservé 3 nuités dans cet établissement, attiré par les avis concernant leur restaurant. Nous sommes des seniors qui choisissons des hôtels - restaurants pour profiter sur place des diners. Lors d'un appel téléphonique pour déplacer notre réservation d'une journée, nous apprenons que le restaurant sera fermé durant notre séjour. Nous demandons alors tout à fait naturellement d'annuler notre réservation, la prestation ne correspondant pas à nos souhaits. La réponse est directe : pas de remboursement. Il aurait fallut annuler 30 JOURS !!!!!!! avant notre séjour. Depuis plusieurs décennies nous organisons ce type de séjour en France. C'est la première fois que nous sommes confrontés à un tel comportement. INADMISSIBLE