Hotel Sorrento

Rooms very comfortable and clean. Coffee pod machine produces a liquid that is not coffee. Breakfast ‘included’ but $8 extra for a bottle of supermarket kombucha? Staff have all been wonderful Dinner last night was wonderful Now… to last night. Emergency evacuation at 1.30am. Not the hotels fault. Ok. NO STAFF ON SITE. No one to guide the evacuation, assist guests that may have required it, check that all rooms were clear. Fire services finally arrive - go about their job. Alarm turned off. Guests who could access their rooms, return without an ‘all clear’ from fire services. All clear finally determind. Approx 1 hr after then while thing started, guests allowed to return to rooms. Still no staff available to assist this process. Guests wandering around trying to find an entrance as the main doors locked. The whole process was not acceptable. It will be interesting to see what spin is put on it and how this situation will be managed. UPDATE: met with hotel owner - we are 4 star not 5 so not required to have staff on site 24hrs; we donate $25k to local CFA to be a priority if an incident occurs; usually the first responders arrive very quickly BUT unfortunately last night - shucks- they were elsewhere so it was 20 mins before anyone could attend. It was only a steamy shower that set it off (which of course was not known when the alarms were going off). Don’t concede anything could have been done better, give the illusion of listening but don’t admit liability.

We stayed here in January straight after our wedding and we could not have asked for a more perfect stay. The rooms are luxurious, the food is fabulous and we enjoyed using the pool. Highly recommend and we can't wait to visit again in the future.