Usuario invitado
14 de julio de 2024
My husband and I stayed at Willowbank for the Fourth of July weekend. Things got rocky for us right from the start. We booked an ocean-view room and it was not available when we got there. The manager put us in a pool-view room and gave us a $50 credit towards food and drinks at the on-site restaurant. The pool-view room was tiny, had non-existent water pressure in the shower, and the price difference between the two rooms was far more than $50. We were not adequately compensated for the inconvenience. We had to stay there the first night and my husband ended up having to make multiple trips to the front desk on Day 2 for them to finally get the room we paid for available. There was poor communication amongst staff which made a few reasonable things we requested either delayed or denied. We will definitely be back to Bermuda, but not this resort. Here are the pros and cons of Willowbank: Pros -Beautiful views -There are two beaches on the resort and most days my husband and I had the beach closet to our room to ourselves. -It's very, VERY quiet. If you want a chill vacation, this is your spot. -There are two bus stops very close to the resort and the buses are clean and safe. WIllowbank is far from everything, so you'll need transportation to go anywhere. -The security guards were helpful and resourceful. Cons -As noted above, Willowbank is far from everything, so if you don't want to take a bus somewhere, your only option is to take an expensive taxi (and even with that, you have to tell the front desk an hour before you need your taxi). -Bermuda is a pricey place in general and Willowbank's on-site restaurant is no exception. On top of that, the food is not great. -Poor management. Because of a lack of record-keeping and communication, we had to repeat our simple requests (Is our room available?, Is the taxi on the way? etc) multiple times to multiple staffers. Willowbank could use an organizational audit to streamline these basic functions.
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