Avia Residences on May's Landing Hotel

One of the reasons we stayed here was the advertised breakfast included….not even on the Sunday morning was this available,,,,,in fact couldn’t drop off the room keys as expected because the office was locked at 10am…also couldn’t reach anyone in the office or by phone to ask for the WiFi code that wasn’t given to us at check in….much different experience than when this was Sonesta rather than Avia

The woman who checked me in at the front desk was surly. I asked if any of the hotel was renovated and she informed me the hotel was closing after the summer. That likely explained why our room looked gross, to the point where I would not walk barefoot on the carpet. Housekeeping had clearly cleaned it but it was decrepit. Rust on the closet shelves, dirty lampshade, door to HVAC filled with dust (so anyone with allergies would have a hard time here—I kept sneezing). Another reviewer mentioned small towels. Well, how about NO towels, just two washcloths. When I called the front desk to ask Housekeeping to bring some, the front desk woman informed me that Housekeeping was “very busy” and I could come get them myself. I was in a rush to get ready for a wedding and asked if they could be brought and two more times she told me to come get them myself. At most hotels, if Housekeeping neglected to leave towels they’d bring them as a courtesy, but this hotel clearly could have cared less. The tub looked gross: They had glued on a white piece of plastic to hide rust and discoloration but some was still visible. Avis had slapped new paint onto the room (there was blue paint drizzled over the tub) but it was like putting lipstick on a pig. I went to the front desk and promptly checked out—driving two hours home at the end of the wedding that night was way more appealing than staying there. I recommend avoiding this sorry excuse for a hotel if you can and finding a place where the hotel cares about its guests and the quality of its rooms.

This place is misrepresented by the photos. Upon arrival it is clear it is an old property that is run down. The lobby is not welcoming and the person behind the desk was FaceTiming and did not get off for a few minutes while I was standing there. To clarify, I do not stay at fancy hotels but do like things to be clean. We checked in and went to our room. Screens are ripped, paint is peeling off every door/trim and there were piles of cigarette butts and trash in the stones in multiple places. The room was dirty, cobwebs everywhere, rust in the freezer shelves, closet, caulking to fill trim in the bathroom was gross and paint peeling off the bathroom door. The surface of everything had grime and the TV did not work. Location is good but that is about it. We didn’t eat there but from what I saw from the breakfast it was two hot trays and nothing else. One day they had no coffee. I don’t drink coffee but found that funny. Upon checkout I was looking for staff and walked all over to not find a single person. Honestly wanted to make sure I got charged accurately as this place seems not on point. Again I travel a lot and stay at Hilton chains like Tru and Hampton Inn and they are cheaper options and always clean, secure and have a good breakfast. This place has none of those things.