Nuthurst Grange Country House Hotel

Not the best experience all round. Booked the Sunday lunch with carols. Had numerous annoying phone calls asking me to confirm my booking having already sent confirmation emails etc. it was a surprise for my wife spoilt by phone calls asking for confirmation. We arrived at hotel in good time and wanted a pre lunch drink. We were told lounge too busy and were forced to go sit at our table. Ordered a drink. Pint of beer came, awful. Warm and cloudy. Was told it was temporary bars fault as problem had been recognised before! Why serve it then? Ordered a bottle of wine which, same bar, was warm white wine! Had to have ice cubes to chill wine! Poor. We were constantly harassed asking if we wanted to order whilst trying to have our pre dinner drinks. Eventually we gave in and ordered. Food average. Luke warm. No one cleared table of empty glasses or unappetising bread basket. No one asked if food was ok. No one poured our wine. We had to order dessert at same time as mains. Bizarre. Service was poor. Carols were great. I asked for the service charge to be removed. What a performance that was! Spoke to someone who allegedly was the owner on way out. Totally not bothered. I thought the way he was dressed he was going to a pop concert! Suitable for a Sunday lunch occasion, I don’t think so. Shame because restaurant was decorated lovely. Staff are all fairly young but no leadership. I got the impression it was well we’ve got your money but not interested in feedback. Disappointing experience.

Nice large traditional rooms, very good quality dinner restaurant and professional service, with a cozy bar, the breakfast however has a very limited choice and finishes early for a weekend visit when one wants to be not rushed and more relaxed

Had sunday lunch with some friends . Must say as we walk into reception we was warmley greeted by a lovely Gentleman .. Who I later found out he was the owner . Paul .He did ask if we wanted a drink.before lunch which we did The bar is lovely beautifully decorated. We then went in to.the restaurant for lunch . It's was absolutely lovely everything included and the cauliflower cheese you could just carry on.eating .. Thank you to all.the staff for looking after us. You are amazing..