Art 'Otel

Great hotel. Everything about the building and amenities was first class (including the amazing art work on every surface). The real highlight, however, was the staff. It was like going back in time to when the staff couldn't do enough for guests. It made our stay memorable and enjoyable. So different to most other hotels we stayed at on this trip. So do yourself a favour and spend a night or three here.

This hotel is located centrally, only a 3 minute walk from Vitosha Boulevard and about a 15 minute walk from St. Alexander Nevski Cathedral. We were lucky enough to have room 303, which was a good size with an extensive balcony/ terrace. As the weather was so good we often sat out there in the afternoon, even got a tan. The room itself is furnished well with a quirky, mismatched, vintage kind of vibe. The two things that really set this hotel apart from others is that the staff are simply amazing. So welcoming & nothing is too much trouble. You feel like you are staying at an aunts house as opposed to a hotel. On arrival there were chocolates on the pillow and one day a gorgeous fresh cake was left for us in the room. Yum yum. They even gave us a couple of bottles of water when we left to keep us going on the journey. For me customer service can make or break a place and here it certainly makes it, There is a complimentary happy hour provided early evening with local beer/ wine & even some spirts, along with a huge selection of snacks and homemade canopies. It was lovely to communicate with the staff and other guests. The other amazing thing is the buffet breakfast, such a vast array of food, lots of local produce, meats, cheeses, breads & pastries, as well as eggs, bacon etc. Also different types of coffees/ tea's/ cold drinks. You really couldn't ask for more. If I am back in Sofia I would definitely stay here again.

What can I say, I love this place. The staff are so friendly and accommodating. The rooms were clean, and had everything you expect from a hotel (Iron, safe, minibar). The breakfast, I did not expect such a spread. And they also have a free happy hour with drinks and snacks. When we told them that we needed to check out early to catch a flight, and requested that they pack us a small breakfast, they did not such thing. They had a full breakfast open and were ready a half an hour early to accommodate the quests who had early flights. Who does this? Above and beyond! Also, the restaurant recommendations they gave us were also, just great.

The hotel was clean, with wonderful air conditioning. The receptionist was so friendly. The rooms were a little dated, but super clean and comfortable. Breakfast was fantastic. One of us is gluten free and another is lactose free. This hotel had excellent, REAL food options for both of us. The staff made this hotel. It's a great, affordable, clean option. Highly recommend!

This is a small family hotel located on a little street off the Vitosha boulevard, the main shopping street in Sofia. I got an upgrade to room/suite 402, which was nice. The room was very clean, quiet, comfortable and spacious, with spotless bedsheets and towels and good internet. A minibar, safe deposit box, slippers, bathrobe, iron and ironing board, kettle and complimentary water were available in the room. One afternoon, upon my return, I got a complimentary cake in my room, which was a pleasant surprise. Breakfast was continental style, diverse and plentiful, with both cold and warm dishes. Additionally, there are several dining options nearby, the closest one being steps away, Osteria Tartuffo, which I would recommend. The hotel staff was friendly and helpful. I will definitely stay here again next time I travel to Sofia.

The hotel is very clean, great location and the staff is super super kind and professional. One of my best experience in the past 10 years related to Sofia. Due to my sick I had to postpone my business trip and *********** didn’t help, but the hotel manager postponed my reservation without problem.

The room we stayed in was 304 with the VIP package, amazing in size, very clean, all the facilities provided were good and housekeeping was excellent. Great location for restaurants bars and cafes, short distance from Vitosha Pedestrian Street Good Breakfast with a large selection of continental / full cooked food, a great Choice of pastries, jams, cakes and wonderful breads. The thing that made it such a wonderful stay was the exceptional friendly service we received from all the staff.

The staff make this hotel, as they are exceptional - friendly, professional and kind (special shout out to the lovely lady who checked me in, and the equally lovely gentleman who brought me cake!). Great selection of foods at breakfast and decent coffee from the machine. Location is great; within easy walking distance of all the main sights and for access to public transport. The room (Tower Suite/Room 402) was spacious and comfortable, though it did get really hot in the afternoon - however, the air-conditioning soon took care of that. This did mean that the two small terraces got the sun all day though, and had lovely views of the mountains. Another small bonus was that there the TV channels available in English, including Sky History and the Discovery Channel. Would absolutely recommend.