Scotty's Boutique Hotel

We stayed 4 nights and housekeeping only visited once (the day after our first night) so we had no replacement loo roll or toiletries. We saw them cleaning other rooms during our stay but they failed to clean ours daily. The bed slats broke everytime we got on the bed due to it being a cheap bed. This didn't always get fixed despite us telling reception. But when it was fixed it only broke again. This caused a big dip on one side of the bed but fortunately the bed was very large so I could sleep in the middle and my partner still had room on his side. Also, the bed was about 10 inches off the floor so it was pretty hard to get out of and the sheets were stained and grubby looking. One of the overhead bed lamps, which were only on one side of the bed, didn't work. There was a plug socket on just one side of the bed and this was held in place with cellotape. The curtains too small for the windows so the light came in day and night. The TV also didn't work. The room next to ours had a balcony which was right outside our windows (not theirs). There was a lot of noise from them late into the night and our room smelled of stale smoke from their smoking. There was Aircon but it was pretty useless and loud. In the bathroom there was no shower curtain - had to be very careful how you shower so you didn't soak the bathroom. The flush on the toilet was a length of electrical cable you had to pull to flush. This place would be better as a hostel as that is the level of service you get. Our room could've easily fit 4 bunk beds. It is nowhere near a "boutique" and the rooms look nothing like the pictures. The owners need to revisit what they are stating the hotel provides when it clearly doesn't and is misselling to customers. Looking at past reviews it looks like people have been experiencing these issues for a good while but nothing appears to be done about it.

We booked this hotel a week before arrival, we picked it based on price and placement. When we arrived the owner was not there, so we called him, he was rude and he told us he booked it to someone else. He said that he booked us another room in another hotel, this hotel was further away and wanted an additional charge. The owner told us we could cancel for free, which was not the case. We cannot express how terrible this experience was, being forced to pay ekstra for at hotel that we didn’t want, as two young women late at night, this was irresponsible, unethical and a total scam. Please do not book this hotel if you want a nice and effortless stay😓

Luci fulminate 3 su 5 Letto basso e scomodo Reception poco disponibile Comodo il fare il check in con la box Non premiata la cura e la pulizia Io lo sconsiglio Comodo però la posizione logistica davanti la sinagoga La struttura è da sistemare e la notte si sentono le altre stanze

Ho soggiornato in questo hotel nel mio periodo a Sofia per 3 notti...sono rimasto un po' deluso dai vari comfort tra cui...mai un cambio di lenzuola e asciugamani...un bagno abbastanza degradato con la doccia collegata al lavandino senza una vaschetta per l'acqua tutto un insieme e bagno senza bidè...cuscini e letti molto vecchi come 20 anni fa... Senza frigo bar...peccato visto che la posizione è molto buona a due passi dal centro e dal mercato centrale "Delle Donne"