Lee valoraciones de usuarios sobre hoteles en Slough

AJ Lodge
4.1/5103 Comentarios
Great little find this place! In an ideal spot, easy to find. Surrounded by loads of local shops plus the usual Aldi,Poundland,B&M Iceland’s etc. the hotel itself was very clean and comfortable. The breakfast was spot on! A selection of cereal toast and fruit with all the condiments followed by a full English which was lovely! The host was very friendly and very helpful. Also free parking. We go on holiday twice yearly and if flying from Heathrow will definitely look this place up first
Premier Inn Slough
4.1/542 Comentarios
Upon arrival at 17:50pm check in. I was greeted by a female receptionist at the desk. I asked whether it was possible to have a 6pm dining. She stated as it was fully booked the next dining would be at 19:45pm which I agreed upon: At 19:45pm I was waiting at the dining area to be seated. Having waited for over 15 mins I approached the reception desk and asked the staff that I had been waiting for quite some time. He replied in a very hostile tone and manner, that I need to wait as someone was coming. At 20:03pm staff member Sohill had approached the dining area and asked whether I had made a booking. He looked in the book and asked for my room number. I stated that my room number was 143. He rudely replied that there was no room number 143 at the hotel, and if I was in room 133. I showed him the card which clearly had room 143 on there. He proceeded to tell me that I had never made a booking even though he witnessed me checking in and speaking to the female staff member about it. I explained to Sohill that this was unacceptable and why she had not put my name down as I had requested. His response was “ I don’t know”. I also explained that I was a diabetic. In front of guests he belittled me and told me that if I was diabetic to go out on the street and get food. By this time 2 guests at the table intervened and came to my defence: Another table kindly offered their dining of 20:00pm and were happy to accept the 20:30pm dining in order to accommodate me. I thanked them and was seated by Sohill. As I was waiting for a member of staff to take my order I noticed her taking the order of the table who had already offered me their dining time. I waited over 20 mins until I realised that no one was serving me Just before I got up to go to reception desk. 2 parties sitting on different tables told me that both Sohill and the female member of staff(who did not put down my dining time) were talking about me behind my back, and were refusing to serve me. Both parties at the table were privy to every word of what they were saying. When I approached Sohill at reception to find out why I was still waiting to be served. He raised his voice and rudely stated that I was to eat dinner somewhere else and not at the hotel. 2 people from the other table had to then come to my defence again, and told him that he was rude and that he was to give me their dining table as they would eat else where. He told them it had nothing to do with them: I started to feel faint and the staff had not one ounce of compassion, were by far the rudest people I have ever come into contact with, and were very unhelpful/unprofessional. I have already made a complaint to Guest relation, as no one should ever be treated the way that I was that evening. Would not recommend this place. Staff have no clue on customer service skills, and how to talk to people.
Premier Inn Slough Central South
4.4/544 Comentarios
Hotel was fantastic! The staff very helpful and great. The location is perfect, close to shops and transport also essy. The hotel offers great value for the price, with clean rooms and excellent service. The breakfast were super. I would definitely recommend this hotel to anyone looking for a convenient, affordable, and enjoyable experience. Tip-Top!
Bianca's House Hotel Heathrow Airport
3/524 Comentarios
El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el
Travelodge Slough
3.8/551 Comentarios
Supriya ha sido muy amable y muy útil, y ha puesto un cama extra en la habitación, como teníamos un último minuto para acomodarnos, así que era muy amable. La habitación de la habitación era muy buena, pero no se podía encontrar en el hotel. Pero Supriya y su hermoso personal lo hicieron - eran muy hermosos.
Delta Hotels Heathrow Windsor
4.1/559 Comentarios
I am writing to express my deep dissatisfaction with our recent stay at this hotel during our sons wedding. More than 25 rooms were booked from both our side and the bride's side. Unfortunately, our experience was far from what we had anticipated and it marred what should have been a joyful celebration. From the moment we arrived,we encountered numerous issiues. The check-in process was chaotic and poorly organised, leading to significant delays. Our guests were left waiting, which was particularly fustrating given the importance of the occasion. Additionally, the staff's attitude was less than professional. We encountered several instances of rudeness and indifference, which further compounded our fustration.They lacked adequate customer services. Instead of feeling welcomed, we felt like an inconvenience. The accomodations themselves were subpar. Many rooms were not properly cleaned and some amenities listed on the website were either unavailable or in disrepair. This was unacceptable, especially for a hotel that markets itself as a premier venue. To make things worse, whilst checking out my son was told to pay £400 for a small damaged stool the found in the lounge. He denied that he had not caused any such damage but they still insisted he pay. When challenged to provide any proof or evidence, they couldn't comply. He initially paid the amount because he had other functions to attend later on. However having raised the issue with the general manager later on, he was then refunded that amount. Basically, he was persecuted for a crime he didn't commit. In summary, I cannot recommend this hotel to anyone. The lack of professionalism, poor service, incompetant staff and overall disorganization made our stay incedibly stressful during what was supposed to be a happy celebration. I hope that future guests do not endure the same experienc we did. Breakfast not included and additional car parking charges.

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Información útil

Número de hoteles24
Número de valoraciones1,235
Precio más alto1,193 €
Precio más bajo37 €
Precio medio (entre semana)133 €
Precio medio (fines de semana)135 €