Rethymno Mare Royal & Water Park

First of all not a 5 star , 3 at best , rooms dirty , not well maintained.we had a 2 bedroom family suit !! It was 1 room with a glass divider down the middle, and definitely not a suite, it’s so they can charge you €70 as soon as you turned up.Entertainment from animation team only in French not interested in any other language, and what I could tell worst animation team I’ve ever seen , 3 bars with only one bar staff who are very slow , always a long queue, Food same rubbish each night most of it was lukewarm at best , nothing like the pictures , In all a miss sold holiday for loveholidays . And a hotel that’s over charging for something they can’t deliver, but happy to take your money with nothing in return. To be honest the only positive about this hotel is the air conditioner in your room ( because the main hotel air con is off) was really good , and the 2 gentlemen that show to your table at meal time were brilliant, shame that’s it !!! Save your money and go somewhere else

Their rooms have cockroahes, and they don’t even do anything about it. I just got the massage from the reception, that I could kill it myself. Then turned up another one, then another….how disgusting is that! At the end of our stay, we gave a live one back to the reception - since they like them. We Never Ever come back!

The staff was really nice, and delivered a great service. Our room wasn’t cleaned often but the buffet was delicious with a great service. Also the bar staff was really charming and amazing and you could always get your drinks during the day by the amazing Vadim. The hotel has an Ancient Greek vibe and is really beautiful. The whole family had an amazing time.

Five stars based on expectations vs reality. Many factors that played a part here.. we travelled off season so not many guests. We travelled beginning of season so staff are eager to get started and have a high quality of service. We travelled with our two kids and got a room easy accessible to the restaurants and pool. We got a great deal so we really felt we got value for our money. Based on that - 5 stars. Nothing to complain about. Maria down at the beach bar was lovely, as was Giannis, our evening bartender. The service and hospitality from Nikos, Miron(?) and all the other staff at the Hermes restaurant was amazing. We always felt welcome and never had to excuse our mess from the kids, or the kids running around, etc. always giving high fives and welcoming us back for the next meal. When traveling in may, keep in mind the weather can be a bit unpredictable and the pools are cold in the morning. Would be nice to get beach/pool towels without having to have a cash only deposit of €10.

Hello, we were at the hotel from September 11 to September 23. Great holiday, I can only recommend. I read a lot of negative reviews here before leaving. We went with our two-year-old son. I was afraid to go. People here complained about the rooms, food, terrible beach, dirty dishes, not good food. We arrived and I have to say everything was great! The room is beautiful, the sea the first 2 days big waves, stones, then small waves, great for fooling around and you could go into the sea without shoes, it was gradual and sand. The staff was great for us, they took great care of us in the restaurant, they always seat you at the table, they treated the little one great! Nice service on the beach and at the pool. Drinks good, the selection was enough for me. The food could be chosen differently every day.. The hotel is not in the center, but on the side, so if you expect city traffic, go elsewhere. 2 mini markets and a restaurant, which we also visited even though we had all inclusive, were enough for us, because we went to relax. There are stairs, but you can get everywhere by elevator. I would return to the hotel again.