elsie F
25 de octubre de 2023
Beware extra costs, false advertising and rude owner. Avoid this place at all costs. The owner verbally abused me when I tried to clarify why he was making us pay an additional charge. I felt unsafe and scared in his presence. It is clear that the owner is purposefully trying to deceive guests into thinking the cost is reasonable, then adding on additional costs to make more money, costs that are charged to his personal mobile pay, not through the *********** website. If you do not check in between 2pm-5pm you are charged an additional 400DKK late check in fee. If you stay for only one night, this effectively doubles the cost of the accommodation ($475DKK per night at the time of writing). Unfortunately our car broke down about an hour from Skagen and we called the owner but he was not willing to waive the late checkin fee. Note, there is nothing on the *********** site about a late check in fee, it was only after I had paid for the non-refundable booking that I found out about the fee via the the confirmation message. Linen fee is $100DKK PER person, another $100DKK is also charged for cleaning (if you do not pay this you are expected to vacuum the room yourself). Our room did not appear to have been cleaned very well at all and there were strange marks on the couch cover. If you add on these additional fees (linen, cleaning, late checkin) it brings the total cost from $475DKK to $1,175DKK, over double the original accommodation fee. Supposedly there is wifi, however it was not strong enough to load a webpage - I ran an internet speed test whilst connected to the wifi (15/10/2023 - screenshot included), download speed = 4.23mbps upload speed 10.56mbps (a good speed is at least 25mbps). We were unable to use Netflix due to a recurring message popping up that could not be exited - it appears to be some kind of unofficial plugin, not an actual smart TV. The listing mentions free Tea and Coffee but there was no tea, only a container of coffee. No milk / crema or sugar that you could normally expect. The fridge was not working in the kitchen, and we had to use one downstairs that wasn't turned on (so took time to reach temperature). The lock on the door to our room was so loose it was almost impossible to lock, and listing states all rooms have wooden floors (this is false, ours had carpet squares covering the floor). We asked for a receipt for the late checkin fee - the owner said he would come and drop it off at our room, however we were out walking at the time so he then proceeded to enter the room when we were not there, violating our privacy. He then verbally abused my friend saying we had used the linen, which was incorrect, we had used a sleeping bag and a large poncho on the beds, and the linen was completely untouched on the shelf as it was when we arrived. He claimed we had violated the house rules but we tried to calmly ask him to show us where it said we couldn’t use the beds with our own sleeping bags / blankets. The multiple pai
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