Calahonda Apartments - Los Jarales

The only problems were the inconvenience of lack of an office to check in so you have to call and message a person to meet you with the keys, and our unit needed twice a day draining of a large plastic container for the air conditioning accumulated water, wherein other units had simply extended the drainage plastic hose to the side of the building for automatic drainage with no manual labor and time needed twice a day. Otherwise, everything else was very good to excellent.

We have been using this resort for many years, bringing lots of family members here in the past, but it's become very run down and tired looking. As others have said, very little cleaning is done during a two week stay and you have to change your own bed linen and towels. Covid being used as the excuse, surely more cleaning should be done after covid. For the first time in over 10 years visiting here we had cockroaches in our room, we never had that when the rooms were cleaned properly. Our fridge leaked, kettle leaked, aircon didnt work properly, the bath was filthy, with black stains on it, all were reported and most eventually fixed to be fair, but there just seems to be a general lack of maintenance throughout the site. Paint/lacquer is peeling off apartment doors. A lot of the stairwell lighting doesnt work at all, which is quite dangerous at night. The kids play area is a joke, one old platic play house to keep the little ones occupied. One pool was closed for most of our first week, no lifeguards around - always used be two lifeguards on site all day on previous visits. No tops on the umbrellas, just bare metal frames.so people were draping all sorts over them which looked unsightly. Far fewer sunbeds available, not allowed to use the blue ones unless you want to be moaned at by the residents. No reception available, no restaurant available on site, pool bar closed, games room, sauna and gym closed. At night there was loud music being played from some apartments, people in the pool late at night which caused arguments, security would not attend as they were "busy", even when kids were jumping off the pool bar roof into the pool security would not attend. They are selling off a lot of these apartments so you would think they would want to keep them in tip top condition, not so. During our stay very rude estate agents were showing people around, allowing people to take photos and videos of apartments from outside while people were in the rooms, when challenged they very rudely just said "make a complaint". Front desk staff as always were great, but its management that are letting the resort down, seems to be a lot of cost cutting and no investment in facilities. Such a shame as we have enjoyed some great holidays here in the past, no longer available on RCI, just via *********** or similar sites until all are sold I would imagine.