Canopy by Hilton Sioux Falls Downtown

The beds are an absolute dream to sleep on, and I like that I can use my phone to check-in and receive a text when my room is ready. The front desk staff is welcoming, attentive, and accommodating. I appreciate how they make you feel respected and cared for. The property has a view of Falls Park and is well situated in downtown Sioux Falls, close to Phillips Avenue. It boasts a contemporary design with cool common areas and themed artwork that illustrates the rich history at this site where women were asked to work in the steel mill during WWII. A skywalk on the 2nd floor connects to a covered parking garage and restaurants. I appreciate that there's a security guard on duty in the garage. I feel safe and comfortable staying here. The rooms are spacious and well-appointed with Sealy Posturepedic mattresses, luxurious sheets and king-sized pillows; TV with a desk, beverage station stocked with coffee and glassware, and a glass fridge for cold storage. Functional, open-concept wardrobe and sleek, tiled bathrooms; suites come with bathrobes and slippers. What I like most about this hotel is the location, security, hospitality, cleanliness, and innovative features like floor-to-ceiling motorized drapes, well-placed lighting, and the ability to use your phone to open doors, operate the TV, and message hotel staff via the Hilton Honors app. Honorable mentions: Matthew S., Director of Rooms, and two of his front of house leaders, Corey and Savana, thank you for enhancing my visits with your wonderful presence.

I recently stayed at the Canopy Hotel in Sioux Falls for business. Being a Hilton Diamond member, I travel and stay in hotels about 200 nights a year. This was my first stay at a Canopy and below is an honest assessment: The good: - The front desk was friendly and receptive and greeted me upon arrival. Props to Savana especially for excellent customer service. - The hotel is an open concept and is designed well. - The room and bed were comfortable and generally quiet. - The rooms were spacious and serviced by housekeeping daily. Well done. - The key cards are wooden, nice touch. - There is a Nespresso coffee machine in the room which is a nice touch. - The fitness center is large and has modern equipment, including two Peloton bikes which actually worked. In many of the Hilton properties where there are Peloton bikes, they either don’t work or aren’t connected to the Internet. - There is a nearby parking structure which connects to the hotel via a skyway. More on this later. The not so good: - There what are called ‘smart refrigerators’ in the room. These are not refrigerators but coolers, more designed for storing soda or beer. I was told that the coolers keep the temperature to 40 degrees F but this was not the case as even when pressing the ‘quick cool’ button, the temperature stayed around 42 – 43 degrees. This is important if you are planning on storing perishables. Having worked in food service, it is important to keep food at or below 40 degrees F, otherwise, bacteria can start to grow after 4 hours. After going to the local Hy Vee grocery store and buying salads, hard boiled eggs and such, I ended up throwing most of the food away the next day - over $40 worth, because the temperature on the kept reading 43 degrees. - There are also no microwaves in the room so plan on eating out – and finishing your dinner that night. - The shower is nice but the seal allows water to run out past the door, creating a pool. This was acknowledged by the hotel but as a new property, this shouldn’t be an issue. - Not really a ‘not so good’ but the bath towels are huge – capable of wrapping an elephant. Ones half that size would be sufficient. - There are bottles of shampoo, conditioner and bath get in the shower which are nice. On the third night, the bath gel ran out. I asked the front desk if the bottle could be refilled and they said that they would relay the request. However, checking the next day, the bottle was still empty which is annoying because I left housekeeping a tip. - The hotel does not provide bottles or water to the guests, which may not be a bad thing environmentally. As a substitute, there is a bottle and glasses in the room and a water filtration unit on the floor by the elevators. However, the station on my floor was out of service. - While the fitness center is better than many properties, the music blared out through overhead speakers. I was not able to find the volume o

I had a wonderful stay-cation at the canopy hotel and appreciated the easy access to coffee, cocktails, and dining on the main floor. The hotel is stunning and I come often to get coffee and enjoy the atmosphere. If you’re looking for great coffee, Jaden at Torrent is your girl. She is always so kind and welcoming and makes a delicious coffee. Caleb at the bar makes a wonderful cocktail served with a great conversation. I have had nothing but incredible experiences here with all of the staff and look forward to coming back every time!