Four Points by Sheraton Singapore, Riverview

¡Gran vista al río! ¡Disfruté de la paz descansando en la piscina, mientras los niños se divertían mucho en la sala de juegos!

Esta no es la primera vez que me alojo en este hotel. Pero esta vez es un poco decepcionante. La hora de entrada indicada es a las 14:00 horas. Llegué al hotel alrededor de las 3 de la tarde con mi hijo. Me dijeron que la habitación aún no está lista y me dijeron que esperara en el comedor y una vez que la habitación esté lista me buscarán y me avisarán. Al mismo tiempo, me dieron un cupón para una bebida de cortesía. Cuando estaba en el comedor, me di cuenta de que el cupón solo es válido para UNA bebida. Estoy molesto porque el hotel no pudo permitirse 2 bebidas para mí y mi hijo. Eso es realmente perturbador. Esperé hasta las 15.30 y no vino nadie. Tengo que volver a recepción para comprobar si la habitación está disponible. Sólo entonces me dieron la llave de mi habitación. No soy una persona mezquina, pero este no es un hotel de 2 o 3 estrellas y no espero esto. No voy a volver.

The overall service attitude is not so good. Especially during one time when one of my friend came for visit and had a carpark ticket, we went and ask whether there the hotel provide free parking for guest, the person who attended which looks like the manager , male with spectacles responded rudely asking whether we are members of the hotel, which after he check wasn't replied rudely like we shouldn't ask for such low discount from the hotel. At least give us the respect as guest staying at the hotel and answer nicely that carpark is not included. And he continued to communicate with his staffs and raising voice on other matters. Stayed here more than one time, location and room are great. But service wise not so. Also during breakfast at the outside open area, the birds will come eat your food on the plate if unattended. hotel provide a cover to protect the food. i wanted to get more food and cover one of my plate that i want to come back to continue while another plate i ask the waitress to clear it so that the birds don't make a mess out of it. And when i come back, the whole floor and tables was covered in food, next thing you know the a new waitress comes and spoke rudely that I should cover my food properly and not create a whole mess out of it. After telling her that i have instructed immediate clearing before i left, the answer given is that we are quite busy you know having lots of things to do. Lucky i took a photo of the great environment during breakfast. There is only one guest seating behind me at the outer area. So conclusion comes in that the manager's attitude spreads throughout the whole hotel. This should be one and only negative review in trip.com. Push up the attitude and you guys are great!