Fraser Suites Singapore

I am writing a review of my stay at Fraser Suites in Singapore. I explicitly booked a two-bedroom suite with one king-sized bed and one queen-sized bed for my two children, aged 2.5 and 5.5. I clearly specified my children’s ages during booking, and the confirmation confirmed that I had reserved a suite with a king and a queen bed. However, upon arrival, I was given a room with one king-sized bed and two single beds, which had no safety rails. My children kept falling off the beds, which was extremely concerning. I informed the front desk staff that this was the wrong room type. The staff member told me it was too late to change the room and that nothing could be done. My children kept falling from the beds, forcing me to place pillows on the floor and sleep on the floor myself to prevent them from falling. No one in my family was able to get proper rest. I requested a room change, and they moved me to a different room. However, this room had an alarm sound coming from the refrigerator. I asked for someone to fix it, and they came twice, but the noise persisted. I endured this for a day, but it became unbearable and unacceptable. They claimed the noise was due to door misalignment, but no repairs were made before I moved in or during my stay. This level of service is unprofessional and simply unacceptable. It’s unreasonable to expect hotel guests to live with persistent noise in their rooms. I requested a refund for the first night, and I even asked about the second night, but they delayed, claiming it was the travel agency’s policy that prevented refunds. Despite my repeated requests to resolve the issue before check-out, nothing was done. After I checked out, I received an email stating they could not issue a refund and instead offered an upgrade for a future stay. Given the poor service and false promises, I find this offer absurd—especially since I have no plans to return. Traveling with young children is already challenging, and booking a serviced apartment was meant for convenience. Instead, our experience caused a waste of my valuable time and prevented us from getting proper rest during our stay in Singapore. Due to their negligence, false promises, and unprofessionalism, I strongly advise other travelers to reconsider staying at Fraser Suites. I hope my review helps others make an informed decision about where to stay. Thank you.

Very good hotel

The rooms were very clean and tastefully done up. The bathrooms were spotless and amenities were very good. There are two or three grocery stores and a supermarket on the first level of the building along with a handful of restaurants. The central location of the hotel made it easy for us to go around the city. Overall our stay was delightful and I'd love to stay there again when I return!