Four Seasons Hotel Singapore

the hotel was old, and no communication between staffs. morning called reception my friend will come to hotel to change the payment method and the reception lady said ok. evening when my friend arrived, the reception said no record about this. and it took sometime to settle this.

comfortable bed and quiet environment around. The lack if I have to pick one is today(1/23/2025) morning around 9am the voice of the passageway is a bit loud and wake me up. The customer service should be checked and told the resident living in another room be quiet, don’t interfere the other people rest. thanks！

One of the Best hotels in Singapore... The service was incredible in every little detail... The spa is great as well... Definitely coming back here

First time staying in Four Seasons Hotel Singapore. Despite being smack in midst of town, the indoor car park was ample (unlike many other hotels that don’t provide private car parks) so this was a welcome facility we like because of our large vehicle. But driving around congested Penang is stressful, so we used Grab e-hailing to move around. Room was large, clean, facilities well placed, AC strong and the hotel staff were very obliging and responsive. Even the car park security guard was very helpful to guide us. Check in was efficient. There are many tourists staying here, but the lobby/main entrance was huge, and everything was well organized, so guests looked happy. Hotel is located in New Lane, which is just next to the Lorong Baru hawker stalls. We were on a foodie trip, so having quick easy access to food early in the morning till late night was so convenient. The famous Charcoal seafood CKT is right here; don’t miss this! There is a convenience store just around the corner so you could buy sundry items if you missed anything. Happy with this hotel and would come back again. We just booked another trip for October and Trip.com gave the lowest rate again. Highly recommended.

Really appreciate your dedicated service and wish to another long-stay visit next vocation.

1) When we checked in, we were told we could enjoy a 20 percent discount from the hotel's restaurants. We ate therefore at Jiang Nan Chun, the Chinese restaurant of the hotel ( total bill S$242), and the next day, at Nobu Japanese restaurant ( total bill- around $402). When we checked out, however, the discount was not given, even if the restaurant's waiter told us that the discount would be given upon check out from the hotel. ( The total amount spent on the two restaurants was S$645!) 2) The most shocking thing was that the flush of the towel bowl did not work on Sunday, May 26. We used the flush but the water was overflowing and the feces were floating about. So we tried to pour water into the toilet bowl three times by using the waste can of the toilet to fill it full with water to flush the toilet but still to no avail. Finally, we had to ask for help from the hotel staff to solve the problem. The hotel staff later gave us a plate of fruits and a short letter of apology for the inconvenience caused.