Usuario invitado
29 de febrero de 2024
Avoid if only because the owner is terrible. We booked a few days in advance and chose this guest house among hundreds because it said it had AC on the booking website. ********** listed it as a filtered amenity they had in room and said it on the guest houses website. It's January here. It's scorching hot. And we need AC to be comfortable at night. We show up, my bf checks in. We bring our bags in and realize, no AC! He goes back and is told only some rooms have AC, not all, and there are no AC rooms available. They offer us the owners daughters room which does have AC but is covered in personal belongings and is basically a small kids room. We say ok well if you have no rooms with AC we will just have to get a different hotel, figuring we're being pretty nice considering.l we have to move our stuff out and get a new place last minute. My bf asks about our refund since we can't stay. The receptionist calls the owner and the owner gets on the phone with my bf and says that we can't have a refund because even though ********** said the rooms have AC, the email that was sent after we paid for the hotel room stated somewhere in the terms and conditions that our room wasn't an AC room. We checked the email and can't find this information, and regardless it wouldn't matter. You can't charge someone for an amenity and then tell them after they've paid that they don't actually offer it. So in addition to have to lug our bags around multiple times and buy a room last minute in a less than safe town, the owner not only doesn't apologize but says they're keeping our money. I should note that in the five minutes we were there we could hear EVERYTHING the guys in the next room said and there was a dog barking nonstop. If you're enthralled with the view of this guest house rest assured that every hotel in this town has a similar view, it's a hillside town. There's hundreds of identical guest houses. I've ran an Airbnb and would never be this rude to a guest about what is at best a misunderstanding and at worst an error on their part. So within ten minutes we issued a charge back for fraud on our credit card, our monies already refunded, and this guest house gets a bad review and a strike against them for Visa charges. Guess that is what they wanted. Perplexing.
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