Hoteles en Silver Spring con Bar

Esta es una larga historia. Estaba en el hotel en enero sólo por una noche. Estaba allí antes, pero no parecía estar en el registro. Pero de todos modos, me inspeccionó Etiopía y ella estaba explicando el hotel y mencioné que había quedado antes. Amo el hotel que es por qué me voy de vuelta. Poco después de llegar a mi habitación, tengo un golpe en la puerta. Baja y mira a Etiopía con un saco de “bienvenido” con todas estas comidas nutritivas. LOL! Me sorprendió y me sorprendió agradablemente. ¡Eso fue un servicio al cliente increíble! ¡Así que, otra vez, kudos a Etiopía!!

I stayed here for just one night to see a concert at The Fillmore. I drove from Richmond, VA and I was going to be very tired from the show to drive back. I enjoyed the view from my room but the room was very small. It was very quiet except from the traffic noise from the street outside. There's alot of stuff nearby the hotel, a whole foods, a CVS and a mall. If there's another show at the Fillmore that I want to see, I will stay here again.

This was one of the worst experiences I have ever encountered involving service from a hospitality business! WORST!!! Upon check in, I take the elevator to the 2nd floor towards my room. As soon as exiting the elevator, the first thing noticeable is a raggedy and filthy looking carpet. Not only is the carpet stained and torn in several places, but it also has the appearance of being burned. So much so, that the floor underneath the carpet is visible. Overlooking the carpet, I proceeded to my room. Once in the room, I placed my bags down and immediately left out to find something nearby for lunch. Upon my return an hour and a half later, while sitting in one of the chairs in the room, I happened to take notice of the bedding. Although the bed was made, I noticed what appeared to be a dingy bedsheet hanging from up under the comforter. As I pulled back the comforter, I noticed the sheets were dirty and stained yellowish; and, the underside of the comforter did not look clean. I called down to the front desk to address the issue. Rosemary, said there was nothing she could do about it. She said, ”housekeeping has left for the day; I work the front desk only; the manager has left for the day; and, there were no other rooms in which we could transfer you.” She insisted that there was nothing she could do about the situation, and that I would have to take it up with management in the morning. I asked if she would lay her head on this bed I was describing, in which she had no reply. Obviously, she demonstrated having zero customer service skills, yet working in the hospitality industry, and the hotel's guests first point of contact. After going back and forth with no resolution to my problem, Rosemary led me to believe that she was emailing the manager regarding my concerns and this person would get back to me the next day, which would be Friday. Due to the hotel's inability to transfer me to a clean room, or have someone come up and change my linen, or accommodate me in any way, I immediately checked out of the nasty, unsanitary conditions. The next morning I called asking for a manager and was placed into Steve's voicemail. When I did not receive a call by 4pm, I called back. This time Rosemary answered, who was obviously on duty. I reminded her of who I was and requested to speak to the manager. She told me that the manager had left for the day, and, ”Wished that I had called earlier.” I informed her that I did call earlier. In fact, I told her I called as early as 10am. She asked with whom did I speak? Upon informing her that I was transferred to the voicemail box of a manager whose recorded greeting sounded masculine, she informs me that the GM is a woman; and she would not be back in until the following Monday, again stating, ”I wished that you had called earlier”, as if she did not hear, was not listening, did not comprehend or recall me telling her, 'I did call earlier.' Naturally, I ask to leave a message on the ”GM's” voicemail personal