The Golf Hotel

Arrived unpacked only to find room wouldn't lock so moved to another room next door. This room (No. 2) was a lot smaller. Beds and pillows not comfortable. Furniture looked old and decor needed looking at even though new bathrooms looked like they had been replaced no hot water, toilet wouldn't flush. I could go on. Staff were really nice even though they had a lot to deal with. I would not recommend staying here for the price charged I would expect much better decor. I believe hotel has changed hands now so here's hoping for improvement.

Stayed here Monday 25th September in room 3. Had an evening meal that was good & service by Amy was great. However went downhill rapidly after this. DO NOT STAY HERE - BEDBUGS! Woke in the morning to find spots of blood on the sheets that weren't there night before. Friend's bed also had spots of blood on the sheets. Lifted the pillows & saw the bedbugs. Caught one full of blood that popped when I tried to pick it up - fresh blood on my fingers. Caught another one alive & put it in a mug to take down to reception. In a rush as needed to be out to play golf & breakfast had been severely delayed. (Had to wait around 40 minutes once ordered breakfast & then wrong order delivered. Waited another 10 minutes & food was lukewarm.) No manager was in the hotel when I asked. I said I was about to settle my bill but was unhappy paying after this experience but reception agreed that no payment was required. Presented them with the bedbug I'd caught. Left my contact details & asked for a manger to contact me. Told not back in till Thursday. No contact on Thursday so I phoned them. Receptionist told me that there would be a refund to my friend of £32.50 when the room had cost us £65 each ( he had checked out earlier before I found the bedbugs so had paid his bill). When asked why the manager had not phoned was told the receptionist was asked to call with this message. Asked to speak with him. Manager is Ken Robison. He answered the call with "Yes". Asked if he knew the problems with the bedbugs. Again "Yes". Asked if he was going to apologise. Just ignored me. He said that "the room was thoroughly cleaned & no bedbugs present & that it is the guests that bring them in". I assured him his implication was completely unfounded & that I did not bring them into the hotel. I couldn't believe he was so dismissive. Then he said "how do you know you were bitten?". Unbelievable! Told him the fresh blood on the pillows & sheets in the morning & the fresh red blood when the bedbug popped. I tried to explain the refund that the receptionists had said no charge - this had included an evening meal but when they didn't charge me I assumed this was compensation for the bedbugs. Manager told me that I need to pay the other £32.50 to to my friend. Told him unacceptable but he wouldn't let me speak, shouted over me every time I tried to say anything & then put the phone down on me. Completely unprofessional. Sent him an email the next day asking for this to be resolved by end of day. No reply. No refund has been made to my friend & no apology has been made. Disgraceful! If playing golf at the fabulous local course I wouldn't recommend here.

Lovely staff as always. As we have stayed many times before we asked for a front view room as we were there for 4 nights. Got room no. 1. Nice room, front and side view but no wi fi. Spoke to the manager the next morning and he said he knew, the previous people had mentioned it! He said there was nothing he could do as there was nothing free until later in our stay. So we tried the TV - all we could get was radio 2, 4 and Cumbria- nothing else! I said to reception that they couldn't charge full price and not deliver a full service but she said there was nothing she could do and the manager had gone on leave. I know it's an old hotel but as the manager knew there was a problem he should have adjusted the price accordingly.