Spa Hotel Ezeri

I want to compliment the administrator's work in welcoming guests and explaining the rules of SPA Hotel Ezeri. Restaurant - wonderfully prepared coffee and a very delicious dinner, nice breakfast. Kind and friendly service, despite the extensive work during Christmas time. Unfortunately, the night's sleep was disturbed by a company of heavily drunk people who started listening to loud music at 3:00 a.m., which continued for more than 2 hours. After I had gone to the reception and called several times from the room, the administrator tried to calm down these people, but without success. The drunken company ignored the administrator and the other hotel guests by shouting in the corridors and listening to loud music. I want to emphasise that rules apply to all guests if the hotel has rules. Enjoying the spa is peaceful and relaxing, not negative emotions during the night.

When we got to our room, it was like a sauna - no air con. The room was at the corner of the building with two windows. The thin net like curtains had been closed but not the blinds and therefore the sun had been shining into the room for the whole afternoon. Very small room, tiny bathroom & even smaller shower. There were three beds in the room even though we had only asked for a twin/double - so there was very little space and only one chair. We asked to change rooms but we’re told it was not possible as hotel full. As we had booked this room approximately 6 months in advance I was disappointed we had been allocated such a poor room. She gave us a very small fan - it was useless - on the table in one of the photos. A few minutes later she brought a larger fan and a bottle of water. Even with both fans on and the window fully open, the room remained hot. As we were on the ground floor for security overnight we could only leave the window on tilt which meant we got very little air circulation. We removed the quilts from their covers and just used them as a sheet. During the night I was sweating so much - then discovered there was a plastic mattress cover on the bed - such as might be used for children. The heat was our main complaint but considering we had paid €76 we thought the room was extremely bad value. There was no fridge or safe. There was a cotton /woollen rug on the wooden floor - it went from under me as I walked across it. The position of the TV on the wall was ridiculous- I hit my head twice — as not sufficient space between the wall and the bed. The table was from a garden set with a hole in the centre. Poor internet, poor breakfast. Eggs cut into squares (reconstituted?) there was no bacon, no beans, no mushrooms, etc. The only fruit was watermelon. Only one type of cheese - and very poor bread selection (sliced only). No honey. When we complained to the manager in the morning - she kept saying she was sorry but would not offer us a refund or any compensation whatsoever. I would give it zero if I could. We had an evening meal in the restaurant as the hotel was a bit out on a limb. The food was generally very good but the tortilla chips that came as part of a starter platter were soft and stale. When we mentioned this to the waitress she didn’t offer to replace them just said ‘they were fried’ and walked off.