zoslynne
26 de marzo de 2024
i had booked for villas with outdoor space, end up given normal hotel rooms and they said price the same. Their villas closed because there is big group booking and using the villas. The hotel did not even inform us that we have to give up our villas to others. Neither are we being informed by Trip of any changes. We want to have dinner in the hotel, restaurant also closed, all serving the big group that occupy the villas. They end up serving ' room service' menu to us and we have to wait and eat at lobby waiting/sitting area. Pretty disappointed as we expect Resort is not just a room to sleep.
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