Hampton Inn Sidney

My daughter and I stayed here on our way home from Tennessee. When we got there, I got the weirdest vibe. We did digital check in. The door to our room was stuck on the bottom so had to push really hard. This morning at 7:15 someone tried to get into our room. I knew it wasnt housekeeping because checkout wasnt until 11. Thankfully I had the deadbolt and the flip lock engaged because the actual handle turned. I tried calling the front desk 3 times with no answer. I woke my daughter and we booked it out of there. I hardly slept because something just felt off the entire time we were there (less than 12 hours).

I rarely write reviews, but my stay at the Hampton was disappointing enough to warrant one. From the moment I arrived, the experience was far below expectations. The first room I was assigned had a stained tub, dirty carpet, and a visibly soiled upholstered chair. I immediately requested to be moved. The second room was cleaner in appearance, but the problems continued. The bed was incredibly uncomfortable, and the bedding was so thin it offered no warmth. When I turned on the heater, it emitted a strong burning smell that made me fear it could catch fire, so I had to turn it off. I ended up purchasing a blanket from a nearby store just to stay warm. The sheets also had an unpleasant smell. The in-room phone had no directory or instructions—no indication of how to reach the front desk or reference my room number. The TV only worked if you pressed both the side power button and the remote at the same time. The lobby had an unpleasant odor that hit as soon as you walked through the doors. The elevators were also painfully slow, adding to the frustration. I attempted to update the card on file and experienced even more issues. No one answered the front desk phone, and the online live chat went unanswered. When I finally reached someone, the staff member seemed confused about how to update the payment info but said they would figure it out. Upon check-out, I received a receipt that simply said “Paid” without listing which card had been charged. My gut told me something wasn’t right, so I checked both of my accounts—sure enough, both cards had been charged. I had to call the hotel again to request a refund and was told it would be processed in 2–3 days. This was by far the worst hotel experience I’ve had. Between the cleanliness issues, lack of basic comfort, poor communication, billing errors, and the general state of the facility, I cannot in good conscience recommend this hotel to anyone. If an option for zero stars, that would be a more fitting option.

I am not sure why this hotel gets such mediocre to poor reviews. I was hesitant to stay here because of them but since the lesser hotels in Sidney get even worse reviews I settled on the Hampton. My stay was excellent! The room was clean and pleasing — did not seem “tired” at all as reported by another guest. The amenities were nice, the front desk helpful and polite, and the breakfast the usual hotel fare. I have to say I LOVE the digital check-in/checkout and particularly the digital keys! It was raining when I arrived so it was fantastic to park near a door, check-in from my phone and then be able to gain access to the auxiliary doors. Likewise, I checked out from my car. I also liked that I could choose my room when booking my reservation. The Hilton app worked wonderfully in all aspects. I would absolutely stay here again and recommend it.