Usuario invitado
16 de julio de 2023
We pulled into town after a 7 hour drive and have had a reservation for 2 months as this was a planned stop on our family vacation with our disabled daughter whom cannot travel that long in the vehicle. When we got to the hotel and unpacked EVERYTHING, we were informed that our hotel room had been cancelled, and nothing shall be done about this situation. There were more than 5 people in line that had also traveled all day that were in the same situation. The girl working behind the desk then told us ALL OF OUR ROOMS WERE CANCELLED TO WALK INS THAT DID NOT HAVE RESERVATIONS!! And proceeded to turn all of us away. And her customer service was super below average, she treated us very mean, disrespectful and not how ANY customer should be treated, especially the disabled community. We will never be back here and definitely never send anyone you're way to stay.
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