Crystal Sunset Luxury Resort & Spa - Ultimate All Inclusive

We arrived mid morning on Saturday. Overall impression of reception was good. Staff were friendly and the bar was open for a drink. We were shown to our room. A family room on the 6th floor. Although we overlooked the shops and road, the extended views of the mountains were very nice. Our room had 2 singles and the bathroom in one area the a kind bed and dressing area in the other room with a lockable door. As others have mentioned, bedding on the double bed was questionable. A sheet that certainly didn't cover two of us. We did request further bedding and pillows but this took two days to come. The room was clean enough. Our bedding wasn't changed daily and we had to request clean towels. Not the best maintained of rooms but out that down to it being the end of the season. The pools were freezing. I did go in every day and managed about 10 minutes. Children's lips were blue and you had goosebumps even when it was 27degrees outside. The slides were a hit with the children. Food was the hotels biggest let down. The biggest restaurant was huge but food was luke warm so by the time you got to a table it was cold. We skipped breakfast most mornings and opted for an early lunch. The food at the harbour buffet was the best on site. It wasn't varied but was almost always hot and the salad was lovely. We ate at the Turkish a la carte. Avoid this. They weren't too accommodating when they could see members of the party didn't like food. My daughter ordered the 'childrens platter' it came 10 minutes after our mains and they had obviously gone to the buffet to get this for her. Flat meatballs and chips which we had for lunch that day from the buffet. We didn't hear amazing things about the other a la cartes either. Water world opened at 2130 and this had some lovely freshly cooked food, mainly fast food. We didn't engage too much in the entertainment as it was aimed at the Russian/German guests. We visited both beaches, the closer one was not as good as the other. Some of the bar staff were amazing, however don't expect a full range of drinks at all bars, they are limited at each bar. Overall, this is not a 5 star resort. The food is it major let down which led to us eating out three out of 8 nights. I appreciate we came at the end of the season but that is no excuse for standards to fall. Hopefully by the time they reopen in April some of the issues will be ironed out although we are unlikely to return.