Best Western Westgate Inn

Room was dirty and they didn't do anything to fix the situation even though I complained 3 times to the front desk. Housekeeping was bad.I could go into detail, but I won't. Stay someplace else in York. It was not a pleasant and enjoyable experience.

It was a great stay. We have enjoyed staying at this hotel previously and we are never disappointed. Very clean, very quiet and in a great location for us. We will stay here again in the near future. The staff is very friendly and always helpful.

I usually stay at Beat Western properties and this is my second time coming to this particular one. I got a great deal for a great room.

My wife and I average 35-40 nights a year at Best Western and have been in the top tier of the Best Western rewards program for years. We also spend a similar amount of time at Comfort Inns, which are usually in the same areas as Best Western. Recently, my wife mistakenly made a reservation at the Best Western Westgate Inn on the same night as a Comfort Inn. I realized her mistake 27 hours before our check-in time at the hotels. I telephoned the Westgate Best Western 27 hours before our check-in time and asked if we could change the reservation from the Friday night scheduled in error to Thursday night. After being transferred through two people, I finally spoke with the general manager of the Westgate Best Western, who told me that I could make a new reservation for Thursday night, but that the hotel has a strict 48-hour cancellation policy and we were too late to cancel the Friday night reservation. "It is a strict policy, very strict," he said. Well, after spending as much money as I have over the years at Best Western, hearing this buffoon tell me about the strict policy when the hotel is obviously underbooked made me rethink the Best Western choice generally. I telephoned the Comfort Inn, and the person at the desk who answered the phone helped me immediately. "Of course, you can change your reservation, and the rate will actually be less expensive since it's a Thursday instead of the weekend," they said. So, not only were we able to cancel and reschedule with Comfort Inn, but I also got a $22 credit to my card because of the lower rate on a Thursday! What a huge difference in the culture and attitude between the two hotels. I had to talk to the GM of Westgate Best Western, who told me, "There are no refunds with less than a 48-hour notice." The desk person who answered the phone at Comfort Inn, on the other hand, was able to make the decision and help us with our mistake. I was irritated with Best Western because of this pompous GM, and I promptly got on the computer and canceled the remaining 17 nights we had booked at Best Westerns during our cross-country trip and rebooked with Comfort Inn. Thinking about the inconsistencies in Best Western service over the past few years, it was the GM at Best Western Westgate Inn who finally made me pull out of the Best Western universe and go to the competing Comfort Inn. Best Western won't miss my 35-40 nights a year staying with them, but I hope others can be spared some aggravation by reading this review and seeking other accommodations that better serve the traveler.

We stayed one night here on our way to visit family. The hotel is clean and spacious. It is right off a mail road and easy to find. We ate at the restaurant next door and it was excellent. The staff was wonderful and helpful.

I stayed here during an overnight bike ride from Cockeysville, MD to York, PA. I loved the hotel because it was clean, spacious and had several restaurants in walking distance. My reservation came with breakfast that was good, not great, but good enough to get the day started. The main thing is the eating area had plenty of fresh coffee and fresh fruit. I would stay here again since it's my bike club's preferred hotel. My only complaint is the hotel is a bit further off the trail than I liked and with the traffic, I think it's a challenge to get there safely - I did not like riding in the street to get here. But this place is a gem if you had a car and needed a home base to cycle the area.

Very nice inn. Updated and very clean. People very helpful and personable staff. Easy access from parking lot to rom

Hotel has been recently renovated. Very nice and comfortable. Although I don’t understand why hotel beds are so high. Very difficult for my 90 year old mother to get into bed. This seems standard for most hotels these days.

Staff member called me a liar, because BW room picture were misleading. Waited over 6 hours ( after midnight)for a rollaway bed. Manager was never available. Also was yelled at by staff. I can go on, but I’m wasting my time.