Burlington Berties

My husband and I have just spent a fantastic weekend at Burlington Bertie’s , the service was immaculate the restaurant food was amazing the whole hotel was friendly, spotless and I would sincerely recommend.

On arrival (we were early for check in & knew this) we parked our car and at the front door is a sign asking you to wipe your feet before entering the entrance hall. The inner door was locked, we rang the bell, no reply, so eventually left our car parked and went in search of a toilet and something to eat. Not the most auspicious start. I realise the check in desk is not manned until 3 but for no one to even answer the door makes you feel unwelcome after a 4 hour drive. The hotel itself is immaculate, clean and comfortable. Our room was lovely, very clean, light and airy, beautifully decorated. But the beautiful guest information folder in the room also had a Damages & Removal Policy which made it very clear about charges you would incur if you slipped up and stain or mark anything (whether accidental or wilful) or remove anything in your room. The hotel reserve the right to charge your saved card for any damage of any kind + postage cost of replacement broken/taken items etc. I appreciate people should be respectful of the room and obviously not remove any items, but I could not relax for fear of making a mark on anything. The list went on, even including behaviour at the hotel. Like the sign on the entrance door, it is clumsy and over the top, making guests feel slightly uncomfortable. Sophie is a wonderful asset to the hotel, like her partner the chef. She is helpful, very kind and hardworking. The food is amazing, breakfast is all freshly cooked to order. We bought some of The North gin before we left. We had a wonderful 4 night stay at Burlington Bertie’s. It’s a lovely, if somewhat expensive hotel. Little things made it not quite get the 5 stars from us.

Sophie and Matt were a great combination. My husband and I have been to establishments with more staff, but they have not met the service of these two. Matt your food is fabulous, high end dinning. Sophie your the hostess with the mostest. Thank you for a fabulous evening

I.stayed 4 nights withmy partner. The good things were that our room was quite spacious and very clean and tge bed was comfortable.the food was good However the negatives were that when we arrived after driving for 200 miles we were not greeted with any welcome just we were expected to pay the money for four nights there and then before we had been in our room! We then said could we check in a little earlier. After a firm no my partner was approached and told that if we paid £40 extra we could! In the evening I said could I have a snack off their garden menu as I was not very hungry and it was drizzling they said the garden menu could only be had outside!! I then asked for a g and t and was asked to pay for it before i had even drunk it.! We are both in our eightees and were upset by the attitude of this place and surprised at the nearly All good reviews. We have given many good reviews on trip advisor but we felt very uncomfortable at this hotel.

Fist visit. Beautifully done venue. Lovely garden sun trap. Treated ourselves to cocktails which were all super tasty and handmade. Added the fresh crab balls from the garden menu. Wonderful mix. Would love to have had the time to chill all evening but alas we had to go. Respect to the girls and their fab team.

Our first visit and we can't wait to go again. Excellent hosts for who nothing is too much. Top class rooms beautifully decorated and lovely linen. The outdoor cocktail bar is a delight and then into the restaurant for a top class meal. The location so close to the sea adds to the all round experience.