JEN Shenzhen Qianhai by Shangri-La

Nice and clean atmosphere, front desk Ms. Viola provides excellent service. Good hospitality and view

We stayed at JEN for 2 nights. Our overall experience was disappointing considering high expectations for Shanghai-La group of hotels. (1) The rooms were clean and nice as presented on photos. We had two twin rooms and we were told at check-in that most of their rooms were for king bed. Thus we were placed on the same floor but at two ends of the floor, 01 and 17. 01 side is nicer with partial sea view. 17 side has building and highway views only. (2) The area has quite a bit of constructions going on and there are many truck traffic at night which is quite noisy for light sleepers. We walked back to the hotel from a nearby shopping center (20mins walk) after dinner and the roads close to the hotel had non-stop container truck traffic. It wasn’t a nice area for after dinner walk at all despite proximity to waterfront parks. (3) We were attracted to the nice gym and pool facilities which were nice. However, kids under 16 are not allowed in the gym and swim caps are required for swimmers. Such information are neither available on Trips.com nor hotel website. We would not have booked this hotel if we would have been informed. (4) Staff service was decent. However, don’t expect staff can offer proper concierge service such as restaurant booking etc. It’s a self service hotel.

Had a lovely stay at Jen by Shangri-la, the staff are very helpful and friendly, and the room is clean and well equipped as usual. Many thanks to Anders for his wonderful service!